General Manager

Wendy's; Ottawa; On-site; CAD 51,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Bonus up to $10,000 CAD

Group Insurance benefits

RRSP matching program

On the job training

Advancement opportunities

Job summary

Quicker Foods Inc., a Wendy's franchisee in Ottawa, seeks a strong restaurant leader to coach the team and foster a respectful, inviting work environment. You will identify 5-star talent and place the right people in the right roles through effective scheduling.

With DM support, you will manage daily restaurant operations, ensure policy and legal compliance, and lead the development of Shift Supervisors, Team Trainers and Crew.

Qualifications

• Coaches the team; creates a respectful, value-driven work environment.
• Identifies 5-star talent and places the right people in the right roles via scheduling.
• Manages daily operations with DM support and ensures policy compliance.

Responsibilities

• Analyze restaurant performance data and make improvement recommendations.
• Adjust manager/crew schedules based on labor, performance, and forecasts.
• Assess staffing goals and adjust to meet targets.
• Investigate and resolve customer complaints within the restaurant.
• Monitor service quality and adjust positioning guidelines as needed.
• Approve expenditures within guidelines.

Skills

Team leadership

Staff scheduling

Talent identification

Interviewing

Training & development

Job description

In this role, you will provide coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling.

With the support of a District Manager (DM), you will manage the daily operations and staff of a Wendy’s restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Shift Supervisors, Team Trainers and Crew with the support of your DM.

Responsibilities:

• Analyze restaurant performance data to make recommendations regarding restaurant plans to address negative trends.
• Adjust manager and crew schedules as needed (e.g., calling or sending home based on labour, performance and forecast.
• Analyze talent and staffing goals and make recommendations for adjustments to ensure staffing goals are met.
• Investigate and resolve customer complaints within the restaurant.
• Monitor service quality and make adjustments to positioning guidelines as necessary.
• Approval of expenditures within the established guidelines.
• Recommends corrective action related to customer service issues or poor performance of crew or subordinate managers.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers some unique benefits and perks, such as:

• Competitive wages
• Quarterly performance-based bonus program
• Company RRSP matching program
• On the job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 55 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

• Salary $51,000 - 65,000
• Bonus pay up to $10,000
• Group Insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.