Shift Manager I

Dufry; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager I, where you'll play a pivotal role in overseeing restaurant operations at a bustling airport location. This position offers you the chance to lead a team, ensure high operational standards, and deliver exceptional customer service. With a focus on health and safety compliance, you'll be instrumental in creating a welcoming environment for travelers. Enjoy a range of benefits, including generous paid time off and opportunities for career growth. If you're passionate about the food and beverage industry and ready to take the next step in your career, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Meal Benefits

Transportation Benefits

Retirement Plan

Tuition Reimbursement

Employee Assistance Program

Training Opportunities

Qualifications

• 2+ years in food and beverage with cash handling experience.
• 6+ months of supervisory experience in a restaurant setting.

Responsibilities

• Assist in managing daily restaurant operations and staff.
• Ensure compliance with health and safety standards.

Skills

Customer Service

Cash Handling

Supervisory Skills

Knowledge of HACCP Standards

Education

High School Diploma

Food Safety Certification

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *RRSP retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location: YUL Montréal-Pierre Elliott Trudeau International Airport

Shift Manager I

Purpose:

The purpose of the Shift Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions:

1. Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
2. Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
3. Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion, or any other status change to the GM for associates within the unit
4. Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
5. Actively ensures all associates take all mandated rest breaks and meal periods
6. Ensures display areas are appropriately clean, stocked, and visually appealing
7. Ensures all equipment is in good working order
8. Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and always maintains proper security of cash
9. Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
10. Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
11. Places orders for individual units, receives goods, processes invoices
12. Ensures that the company has most current contact information for all associates working in the restaurant.

Reporting relationship and other important information:

1. The MGRI position as described falls under the Fair Labor Standards act as an Exempt position.
2. The MGRI position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.
3. The MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

1. Requires a minimum of 2 years food and beverage, cash handling, and customer service experience
2. Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen
3. Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
4. Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.
5. Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Additional Information:

Disclaimer: All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Les offres d'emploi exigent le bilinguisme (anglais et français) car le lieu de travail est situé dans un bâtiment réglementé par le gouvernement fédéral où les deux langues sont officielles au Canada.

Job postings mandate bilingualism (English & French) because the workplace is situated in a federally regulated building where both languages are official in Canada.

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)