Shift manager - fast food restaurant

KFC Canada (Yum! Brands Subsidiary); High Level; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Job summary

KFC Canada (Yum! Brands Subsidiary) is seeking a restaurant supervisor to oversee kitchen and service staff, ensuring quality and efficiency in a fast-paced environment. You will train team members, manage schedules, and address customer concerns to maintain high standards.

The position emphasizes teamwork, communication, and adherence to sanitation procedures, with a focus on guest satisfaction in a busy fast-food setting.

Qualifications

• Secondary (high) school graduation certificate is required.
• Experience: 7 months to less than 1 year in a food-service setting is expected.
• Or equivalent experience may be considered.

Responsibilities

• Supervise and coordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Estimate ingredient and supplies required for meal preparation.
• Ensure that food and service meet quality control standards.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Establish work schedules.

Skills

Supervisory aptitude

Staff training

Customer service

Communication

Education

Secondary school diploma

Tools

Point-of-sale systems

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year
• or equivalent experience

Work setting

• Fast food outlet or concession
• Restaurant

Tasks

• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Establish work schedules

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

Employment terms options

• Shift
• Morning
• Night
• Day
• Weekend

Health benefits

• Dental plan
• Health care plan

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers on-the-job training tailored to youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)