Shift Manager

1962878 Ontario Inc o/a Tim Hortons; Shelburne; On-site; CAD 63,149,000 - 68,770,000; Full time

Job summary

Tim Hortons in Shelburne is seeking a Shift Manager to lead restaurant operations and supervise a team of 11–20 staff across shifts. The role involves coordinating daily activities, supporting hiring and training, and upholding service and food quality standards in a fast‑paced cafe environment.

The ideal candidate has 2–3 years of food service experience with supervisory responsibilities, strong leadership, and excellent communication to ensure smooth operation and customer satisfaction.

Qualifications

• 2–3 years of relevant food service experience, preferably including supervisory/shift‑lead responsibilities.
• Education: Secondary (high) school graduation certificate.
• Strong leadership and team supervision skills.
• Excellent customer service and communication skills.
• Ability to organize work and manage competing priorities.

Responsibilities

• Lead and coordinate restaurant operations during assigned shifts.
• Supervise and coordinate activities of front‑of‑house and kitchen staff.
• Train employees in duties, food handling, sanitation, workplace safety and customer service procedures.
• Support hiring and onboarding of food service employees.
• Monitor inventory and stock levels; manage wastage and records.
• Address customer complaints professionally and resolve issues.

Skills

Leadership

Team supervision

Customer service

Communication

Organization

Prioritization

Decision making

Flexibility

Education

High school diploma

Job description

Shift Manager | Tim Hortons
Location: Shelburne, Ontario – Various Locations
Primary Location: 802 Main St. E., Unit 1, Shelburne, ON L9V 2Z5
Additional Shelburne Location: 301 Col Phillips Dr, Shelburne, ON L9V 3W1

Wage: $22.00–$24.00 per hour, to be negotiated
Hours: 30–40 hours per week
Employment Type: Permanent, Full-Time
Vacancies: 1
Work Setting: On-site – Food Service Establishment / Coffee Shop
Start Date: As soon as possible

About the Opportunity

Tim Hortons in Shelburne is currently seeking an experienced and motivated Shift Manager to join our restaurant management team.

This position is suited to someone with previous food service experience who is ready to take on a higher level of supervisory and operational responsibility. The Shift Manager will be responsible for leading restaurant staff during assigned shifts, coordinating day‑to‑day operations, supporting hiring and training, maintaining service and food quality standards, and ensuring the restaurant operates efficiently.

The successful candidate will provide direct leadership to a team that may include food service counter attendants, food preparers, kitchen staff and food service helpers, with responsibility for supervising approximately 11–20 employees, depending on staffing levels and the shift.

This is a permanent, full‑time position offering approximately 30 to 40 hours per week. Candidates must be comfortable working a flexible schedule that may include mornings, days, evenings, early mornings and weekends.

Key Responsibilities

As a Shift Manager, you will take an active leadership role in restaurant operations. Responsibilities include:

• Leading and coordinating restaurant operations during assigned shifts
• Supervising and coordinating the activities of food service counter attendants, food preparers, kitchen staff and food service helpers
• Establishing work methods and organizing staff to meet operational schedules
• Assigning duties and monitoring employee performance throughout the shift
• Supporting the hiring and onboarding of food service employees
• Training employees in job duties, food handling, sanitation, workplace safety and customer service procedures
• Providing ongoing coaching and guidance to team members
• Requisitioning food, kitchen supplies and other materials required for restaurant operations
• Monitoring inventory levels and helping ensure appropriate stock is available
• Maintaining records relating to stock, repairs, sales and wastage
• Preparing food order summaries and coordinating food preparation requirements
• Monitoring food preparation and service to ensure established quality standards are maintained
• Supervising and checking the delivery and movement of food and supplies
• Addressing customer complaints and concerns professionally and working toward appropriate resolutions
• Helping maintain an organized, safe and efficient work environment
• Supporting management in maintaining consistent restaurant operating standards
• Ensuring employees work effectively as a team during busy service periods

Qualifications

Education: Secondary (high) school graduation certificate.

Experience: 2 years to less than 3 years of relevant food service experience, preferably including supervisory, team‑lead or shift‑lead responsibilities.

The successful candidate should have:

• Strong leadership and team supervision skills
• Ability to coordinate and motivate a larger restaurant team
• Excellent customer service and communication skills
• Ability to organize work and manage competing priorities
• Good judgment when resolving operational and customer service issues
• Strong attention to detail
• Initiative and dependability
• Effective interpersonal skills
• Flexibility to work different shifts
• Ability to perform effectively in a fast‑paced environment and meet tight deadlines
• Ability to remain organized and professional during busy service periods

Work Environment

The position involves working in a busy restaurant and coffee shop environment. The workplace may be noisy and hot, particularly during peak service periods.

The Shift Manager must be comfortable working in a fast‑paced setting while overseeing employees, responding to customers and ensuring operational requirements are completed on time.

Youth Employment and Development

Youth are encouraged to apply.

Tim Hortons supports employment and professional development opportunities for young workers, including individuals who are developing their careers in the food service and hospitality industry.

The employer supports employees through:

• On-the-job training
• Mentorship and coaching
• Opportunities to develop leadership and supervisory skills
• Practical experience managing and coordinating restaurant teams
• Development of customer service and operational skills
• A welcoming and inclusive workplace environment
• Opportunities to take on increased responsibility as experience develops

Applicants should nevertheless have the required 2 years to less than 3 years of relevant experience to meet the requirements of this Shift Manager position.