Shift Leader ( Full time )

Baskin-Robbins; Burlington; On-site; CAD 42,000 - 54,000; Full time

Job summary

Baskin-Robbins is seeking a reliable Shift Leader in Burlington to guide the team during shifts, coach crew members, assign tasks, and uphold store standards. You will ensure friendly, efficient service and help manage ice cream deliveries, inventory, and cake decorating while maintaining a welcoming store environment.

The role demands a proactive leader who can work independently in a fast-paced setting, demonstrate strong organizational skills, and deliver excellent guest experiences every day.

Qualifications

• Previous leadership or supervisory experience is an asset.
• Strong ability to lead, coach, and motivate a team.
• Able to manage the store independently and make sound decisions during a shift.
• Strong organizational and problem solving skills.
• Friendly, positive, and professional approach to guest service.
• Reliable and able to work effectively in a fast-paced environment.

Responsibilities

• Lead and support Crew Members during each shift while following Baskin-Robbins standards.
• Set daily goals, motivate the team, and drive shift performance.
• Assign tasks, delegate, and ensure timely completion.
• Coach team members with encouragement, recognition, and feedback.
• Deliver friendly, professional guest service and maintain a positive attitude.
• Maintain a clean, organized, safe store environment.
• Handle guest concerns and operational challenges calmly and quickly.
• Receive and manage ice cream deliveries and maintain inventory.
• Monitor stock levels and communicate replenishment needs.
• Support cake preparation and decorating with various designs.
• Assist with other store duties to keep operations running smoothly.

Skills

Leadership

Team motivation

Coaching

Decision making

Inventory management

Guest service

Job description

Shift Leader (Full-Time) | Baskin-Robbins

Lead the team. Create great guest experiences. Grow with us.

Baskin-Robbins is looking for a reliable, energetic, and team-focused Shift Leader to help lead our store operations and create a positive experience for every guest.

As a Shift Leader, you’ll take an active role in leading the team during your shift, coaching Crew Members, assigning tasks, maintaining store standards, and ensuring our guests receive friendly, efficient service. You will lead by example, recognize great performance, provide helpful feedback, and help create a positive, high-energy workplace.

This is a full-time position with annual salary based.

What you will do

• Lead and support Crew Members throughout each shift to ensure Baskin-Robbins standards are consistently followed.

• Set clear daily goals, motivate the team, and help drive strong shift performance.

• Assign tasks, delegate responsibilities, and follow up to ensure work is completed efficiently and on time.

• Coach team members by providing encouragement, recognition, and timely feedback.

• Lead by example by delivering friendly, professional guest service and maintaining a positive attitude.

• Maintain a clean, organized, safe, and welcoming store environment.

• Handle guest concerns and operational challenges quickly, calmly, and professionally.

• Work independently and confidently while managing the store during your shift.

• Receive and manage ice cream deliveries while maintaining accurate inventory of ice cream tubs, merchandise, and other products.

• Monitor inventory levels and communicate replenishment needs when necessary.

• Support cake preparation and decorating, including creating cakes with a variety of designs.

• Assist with other store duties as needed to keep operations running smoothly.

What we are looking for

• Previous leadership, supervisory, or food-service experience is an asset.

• Strong ability to lead, coach, and motivate a team.

• Comfortable delegating tasks and holding team members accountable for completing them.

• Able to manage the store independently and make sound decisions during a shift.

• Strong organizational and problem-solving skills.

• Friendly, positive, and professional approach to guest service.

• Reliable and able to work effectively in a fast-paced environment.

• Comfortable handling inventory, deliveries, and product organization.

• Willingness and ability to learn and create cakes with a variety of designs.

• Strong attention to cleanliness, food safety, and store standards.

Why Join Baskin-Robbins?

At Baskin-Robbins, we believe great stores are built by great teams. As a Shift Leader, you will have the opportunity to develop your leadership skills, support your team, and take an active role in the success of the store.

If you enjoy leading people, solving problems, creating great guest experiences, and taking pride in a job well done, we would love to have you join our team!

We are growing, and we want you to grow with us.

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment