Shift Lead: Drive Sales & Create Fun Customer Experience

AXIATA DIGITAL ADVERTISING SDN BHD; Mississauga; On-site; CAD 52,349,000 - 56,482,000; Full time

Job summary

Flying Tiger Copenhagen in Canada is seeking a Store Manager/Shift Lead to lead daily store operations, coach a team, and drive sales while delivering a fun customer experience. The role requires hands-on leadership, strong communication, and the ability to manage a fast-paced environment, including evenings, weekends, and holidays.

You will be responsible for achieving KPIs, coaching staff, maintaining visual standards, and ensuring smooth back-of-house operations.

Qualifications

• Minimum 1 year of retail experience (fast-paced or high-volume environment).
• Supervisory or leadership experience is an asset.
• Strong ability to drive sales and achieve KPIs.
• Solid understanding of retail metrics; respond to business needs.

Responsibilities

• Deliver a fun, engaging, and memorable customer experience.
• Act as a role model on the sales floor; support the team in driving sales and engagement.
• Coach and support team members to achieve store targets.
• Maintain store standards, visual merchandising, and back-of-house organization.
• Assist with inventory management and loss prevention; ensure safety and compliance.

Skills

Retail experience

Leadership

Sales-driven

Customer service

Communication

Organizational skills

Conflict resolution

Decision making

Flexibility

Tools

Microsoft Office

Job description

Flying Tiger Copenhagen in Canada is seeking a Store Manager/Shift Lead to lead daily store operations, coach a team, and drive sales while delivering a fun customer experience. The role requires hands-on leadership, strong communication, and the ability to manage a fast-paced environment, including evenings, weekends, and holidays.

You will be responsible for achieving KPIs, coaching staff, maintaining visual standards, and ensuring smooth back-of-house operations.