Shelter Security Specialist – De-escalation Expert

Allied Universal Security Services; Mississauga; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Employee assistance programs

Company discounts

Paid training

Professional development

Structured site protocols

Job summary

Allied Universal is seeking experienced Security Guards to provide security services at a community shelter in Mississauga, ON. This full-time role supports vulnerable populations and requires prior shelter experience.

The position offers day shifts from 7:00 AM to 7:00 PM, a pay rate of $19.00 per hour, and opportunities for growth within Allied Universal. You will monitor access, de-escalate incidents, conduct patrols, and coordinate with staff to maintain a safe environment.

Qualifications

• Minimum 1–2 years of security experience in a shelter, supportive housing, or similar environment.
• Proven experience working with vulnerable populations
• Strong verbal de-escalation and conflict-resolution skills
• Ability to multi-task, prioritize, and make sound decisions under pressure
• Excellent communication and observation skills
• Ability to maintain professionalism, empathy, and authority simultaneously

Responsibilities

• Access Control & Monitoring: Control and monitor access to the facility; verify identification and logs.
• De-escalation & Conflict Management: Respond to incidents; use verbal de-escalation techniques.
• Safety & Security Patrols: Conduct routine interior and exterior patrols; report hazards.
• Emergency Response: Respond to medical, fire, security, or behavioral emergencies.
• Incident Documentation: Complete detailed incident reports and communicate with staff or emergency services.
• Collaboration with Shelter Staff: Work with staff to support daily operations and high-risk situations.

Skills

De-escalation

Conflict resolution

Multi-tasking

Communication

Observation

Professionalism

Education

Ontario Security Guard License

High School Diploma or GED

First Aid & CPR Certification

Job description

Allied Universal is seeking experienced Security Guards to provide security services at a community shelter in Mississauga, ON. This full-time role supports vulnerable populations and requires prior shelter experience.

The position offers day shifts from 7:00 AM to 7:00 PM, a pay rate of $19.00 per hour, and opportunities for growth within Allied Universal. You will monitor access, de-escalate incidents, conduct patrols, and coordinate with staff to maintain a safe environment.