Shelter - Relief Support Worker (Casual)

Employment North; Central Ontario; On-site; CAD 32,000 - 34,000; Full time

Job summary

Muskoka Women's Shelters and Services is seeking a Relief Support Worker to provide crisis support to women survivors of violence at Muskoka Interval House (Bracebridge) and Chrysalis (Huntsville). Shifts are variable, including days, evenings, nights, weekends, and holidays, with on-call coverage for regular staff.

Qualifications include post-secondary education or related experience, ability to work in a fast-paced setting, First Aid/CPR, and proficiency in English; French is an asset.

Qualifications

• Post-secondary education in a relevant discipline or equivalent experience.
• Knowledge of violence against women and systemic barriers.
• Experience with women from diverse backgrounds and languages.
• Experience in telephone and in-person support work.
• Ability to work independently and in a fast-paced environment.
• Flexible to work rotating shifts on short notice.
• Valid driver’s license and access to a vehicle (preferred).
• First Aid/CPR certification current.
• English and French fluency considered an asset.

Responsibilities

• Provide immediate crisis support by phone and in person to women survivors.
• Conduct intake, assessment, and discharge procedures for residents.
• Offer information, emotional support, safety planning, and referrals.
• Provide accompaniment and transportation as needed and possible.
• Maintain confidentiality and safety policies at all times.
• Complete administrative duties: tracking, logging, documentation, and reporting.
• Provide interpersonal conflict resolution when required.
• Work independently and as a team member for case management.
• Liaise with community agencies and organizations.
• Participate in shelter activities including food prep and cleaning.
• Attend meetings/events as required; perform other duties as assigned by Exec. Director.

Skills

Crisis support

Assessment

Documentation

Interpersonal skills

Time management

Teamwork

Conflict resolution

Communication

Driver's license (asset)

First Aid/CPR (certified)

Bilingual English/French (asset)

Education

Post-secondary education in relevant discipline or equivalent experience

Tools

Microsoft Office

Internet

Email

Job description

MUSKOKA WOMENS SHELTERS AND SERVICES

Relief Support Worker

We are seeking qualified applications from those interested in Relief Support Worker positions at the two women's shelters operated by our organization: Muskoka Interval House in Bracebridge, and Chrysalis in Huntsville. This staff position provides occasional shift coverage for regularly scheduled employees on an as-needed basis. Hours of work are variable, including day, evening, night, weekend, and holiday shifts, as required to assist in providing staffing coverage for both shelters.

DUTIES

• Provide immediate and responsive crisis support services by telephone and in person to women who are survivors of violence and abuse of all types
• Conduct assessment, intake, and discharge procedures for residents of Muskoka Interval House/Chrysalis
• Offer service users information, clarification, emotional support, practical assistance, safety planning, resource identification, assistance with referrals/access to community services and advocacy, as needed, for women who have experienced violence or abuse of any type, as well as offering support and information regarding their children
• Provide accompaniment and transportation as necessary and when possible
• Adhere to confidentiality, safety, security and emergency policies and procedures at all times
• Maintain and complete the administrative requirements of this frontline role, including tracking, logging information, documentation, recording and reporting data
• Provide interpersonal conflict resolution when required
• Work independently and as a team member to ensure effective case management and service provision
• Liaise with other relevant agencies/organizations within the community
• Participate in and promote cooperative living within the shelter, including food preparation and house maintenance/cleaning
• Attend relevant meetings/events as required and when possible
• Other duties as assigned by the Executive Director

SKILLS AND QUALIFICATIONS

• Post-secondary education in relevant discipline or equivalent experience, preferably as a support worker in a similar setting
• Knowledge of the issues and complexities related to violence against women including systemic barriers experienced by women and intersectionality of forms of oppression
• Experience in working with women of diverse backgrounds, perspectives, and linguistic skills
• Experience in telephone and in-person support work
• Demonstrated tact, interpersonal skills, sound judgment and ability to work in a fast-paced environment
• Strong organizational and time-management skills
• Proven ability to work independently and as an effective team member
• Flexible to work various hours on a rotating schedule, often with short notice of shift availability
• Preferably holds a valid driver's license and owns or has access to a reliable, properly insured vehicle
• Proficient in using Microsoft Office/ internet/ email
• Successful candidates must be willing provide the organization with an up-to-date Vulnerable Sector Check
• Must have a reliable plan to commute for scheduled and short-notice shifts
• Current certification in First Aid/CPR
• Fluency in both English and French (written and verbal) will be considered an asset

Starting rate of pay is $23.71 per hour in accordance with the Collective Agreement.