Relief Shelter Support Worker

Mission Services of Hamilton; Hamilton; On-site; CAD 27,000 - 39,000; Full time

Job summary

Mission Services of Hamilton is seeking a Shelter Support Worker to join a team and provide practical support and advocacy to male identified individuals from a client-centered, trauma-informed, harm-reduction and anti-racist anti-oppressive perspective.

The role involves 12-hour shifts with nights and weekends, with a starting wage of 24.13 per hour. Qualifications include a diploma or degree in related fields, strong interpersonal skills, and proficiency with Microsoft Office.

Qualifications

• Diploma in Social Service Work, Addictions Studies or degree in Social Science.
• Understanding of addictions issues and crisis shelter operations.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and interact with residents on all shifts as part of the case management team.
• Maintain security of residents and buildings on all shifts.
• Prepare intake, documentation, records and reporting.
• Communicate with case management team on resident stays.
• Provide direction to volunteers and students and ensure procedures are followed.
• Identify health and safety concerns and report to management.

Skills

Interpersonal skills

Team player

Independent worker

Written and verbal communication

Education

Diploma in Social Service Work

Addictions Studies

Degree in Social Science

Tools

Microsoft Office

Job description

(Must Have Flexible Availability – Days, Nights and Weekends, 12-Hour Shifts)

Wage: $24.13 Per Hour

Posting No. MS0680

POSITION SUMMARY:

The Shelter Support Worker will work as part of a team to provide practical support and advocacy to male identified individuals from a client-centered, trauma-informed, harm-reduction and anti-racist anti-oppressive perspective.

KEY RESPONSIBILITIES:

• Monitor and interact with residents on all shifts, acting as part of the case management team and participate in the development and implementation of individualized case plans
• Maintain security of residents and buildings on all shifts
• Perform essential residential functions, e.g., intake, documentation and records and reporting
• Communicate with members of the case management team on issues regarding resident stays
• Process information, both written and by computer
• Communicate with manager, team and a variety of community resources
• Work with, and provide direction to, volunteers and students, providing support and instruction to ensure policies and procedures are followed
• Work safely, identify any health and safety concerns and report to management, and follow Mission Services’ workplace health and safety policies and procedures at all times
• Other duties as required to ensure the continuation of services to residents

QUALIFICATIONS:

• Successful candidates will hold at minimum a diploma in Social Service Work, Addictions Studies or a degree in Social Science
• Understanding of addictions issues and/or crisis shelter operation; experience working with homeless men
• Strong interpersonal skills
• Must be able to work independently and effectively as part of a team
• Excellent written and verbal communication skills
• Computer-literate; familiar with Microsoft Office
• Knowledge of workplace health & safety
• Committed to upholding the organization’s mission, values and standards
• Second language is an asset

HOURS OF WORK:

• 12-hour shifts with the option of working shorter shifts on occasion
• Must have availability to work Friday nights
• Ability to work a flexible schedule of day, evening, nights and weekend shifts in order to meet the needs of the program
• Ability to provide dates available a month in advance
• Ability to pick up shifts on short notice
• Must communicate promptly with management regarding availability

REQUIREMENTS:

• Two-Step Tuberculosis Skin Test

COMPENSATION:

• Wage starts at $24.13 per hour

At Mission Services of Hamilton, we value diversity in our employees and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, and people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness, mental health difficulties and addictions.

Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

We are committed to a fair and transparent hiring process. While our recruitment system may use AI‑assisted tools to help screen applications, final decisions are made by our recruitment team, and all applications receive human review.