SH - Interfacility Transport Coordinator - VECTRS

Shared Health-Soins Communs; Winnipeg; On-site; CAD 44,000 - 70,000; Full time

Job summary

Shared Health in Winnipeg is seeking an Interfacility Transport Coordinator for the Virtual Emergency Care and Transfer Resource (VECTRS). You will manage calls, prioritize requests, and coordinate medical transportation with dispatch agencies while interfacing with medical personnel and public safety partners.

The role requires strong communication, multitasking, and teamwork, with a 12-hour shift pattern across days, evenings, weekends, and holidays, based on in-person operations.

Qualifications

• Degree/ Diploma in a health care field from an accredited institution.
• Experience in a call centre is highly desirable.
• Active membership in good standing with a regulatory body is required.
• Knowledge of Emergency Medical Service/medical transport operations is an asset.

Responsibilities

• Answer and process calls for service and triage injuries.
• Coordinate and communicate with dispatch agencies for medical transport.
• Maintain and update case information in the computer system.
• Assist law enforcement and other agencies as needed.
• Promote safety, confidentiality, and professional conduct.

Skills

Interpersonal skills

Typing 35 wpm

Team player

Independent worker

Confidentiality

Windows proficiency

Geography knowledge

Education

Health care degree/diploma

Tools

EDIS systems

Job description

Requisition ID: 413124

Position Number: 20091882

Posting End Date: October 28, 2026

City: Winnipeg

Employer: Shared Health

Site: Shared Health - Virtual ER Care & Trans Res

Department / Unit: SH - ERS VECTRS 700 Assiniboine Park Dr

Job Stream: Non-Clinical

Union: MAHCP

Anticipated Start Date - End Date: 11/05/2026 - 05/05/2027

Reason for Term: Other Leave

FTE: 1.00

Anticipated Shift: Days;Evenings;Weekends;Non-Conforming;Non-Repeating

Work Arrangement: In Person

Daily Hours Worked: 12.00

Annual Base Hours: 2080

Salary: $32.282 , $35.536 , $39.136 , $42.786 , $46.652 , $50.684

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

The role of the Virtual Emergency Care and Transfer Resource (VECTRS) Interfacility Transport Coordinator is to receive and process requests for medical assistance and medical transportation. The Interfacility Transport Coordinator will manage incoming calls, prioritize, coordinate and work with dispatch agencies on the medical response and transportation needs. The Interfacility Transport Coordinator will obtain the necessary caller information; communicate the information to the VECTRS team and dispatch information using a variety of digital tools and resources. The Interfacility Transport Coordinator must be able to interact with the medical personnel, and other public safety agencies. Primary responsibilities relate to all applicable regulations/policies within VECTRS and Shared Health. The Interfacility Transport Coordinator will conduct themselves in a non-judgmental, and professional manner.

• Answer and process calls for service and requests for assistance, obtain essential information from callers and triage the nature of injuries and illnesses.
• Monitor and operate communication systems to ensure efficient and essential communications are maintained and documented.
• Receive, record, and maintain support information regarding each case.
• Answer and process low acuity calls for service and administrative requests for assistance, enter the information into the computer system as required; refer callers to appropriate clinical personnel as appropriate.
• Advise law enforcement and other agencies of incidents and situations requiring their involvement.
• Receive, and provide information from law enforcement, hospitals and other agencies and institutions as required to the VECTRS Team.
• Effectively communicate with co-workers to promote efficient departmental, program, and regional operations and promote high-morale.
• Perform other related duties, as required.

Environmental responsibility

• Provide a safe environment by ensuring adherence to Workplace Safety and Health Regulations and Policies.
• Demonstrate understanding of role and responsibilities in fire prevention and disaster preparedness and participate in safety and health programs including the Fire, Disaster and Evacuation plan.

Education/in-service/professional development

• Collaborate with in-service education programs.
• Serve as a resource to staff and other health care professionals.
• Maintain and update professional skills through continuing education programs, literature reviews, interest groups, and lectures.
• Provide mentorship and training to other team members.

Committee participation

• Participate on appropriate committees as requested.
• Participate in regular staff meetings.

Experience

• Experience in a call center environment is highly-desirable.
• Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset.

Education (Degree/Diploma/Certificate)

• Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution.
• A combination of education training and/or experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications And Skills

• Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations is an asset.
• Strong interpersonal and communication skills, both verbal and written.
• Typing/Keyborading skills at 35 wpm.
• Ability to multi-task.
• Demonstrated ability to work as part of a team.
• Demonstrated ability to work independently.
• Ability to respect and promote confidentiality.
• Ability to perform the duties on the position on a regular basis.
• Competent in Windows based computer programs.
• Strong organizational, decision-making and problem-solving skills.
• Ability to respect and promote a culturally diverse population.
• Working knowledge of the provincial geography.

Physical Requirements

• Ability to work shifts: Days, Evenings, Night, Weekends and General Holidays.

This term position may end earlier as outlined in your collective agreement.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.