Services Technician

Insight; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

Insight is seeking a Services Technician to join our on-site IT team in Toronto. The role focuses on troubleshooting, repairing, and installing peripherals and instrumentation devices, and providing technical assistance and training to system users.

You will work with Citrix, Virtual Desktop, thin clients, and Windows OS, assembling and configuring computers, maintaining documentation, and collaborating with vendors and stakeholders to deliver reliable technology solutions for our clients.

Qualifications

• Troubleshoot and triage enterprise or desktop systems with Operations.
• Work with Citrix, Virtual Desktop, thin clients and Windows OS troubleshooting.
• Assemble, configure and troubleshoot computers and peripherals at an advanced level.

Responsibilities

• Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
• Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
• Assemble, configure, and troubleshoot computers and peripherals at an advanced level
• Install operating systems and properly approved and licensed software
• Perform routine equipment maintenance and upgrades
• Provide training on hardware and software
• Install necessary drivers for required components and tests its functionality
• Diagnose system hardware and software problems; propose remedial actions
• Maintain knowledge of product offerings and support policies
• Document work in the ticketing system and create KB entries
• Enters commands and observes system functions to verify correct operation

Skills

Troubleshooting

Hardware setup

Windows OS

Citrix

Desktop support

Tools

Citrix

VDI (Virtual Desktop)

Ticketing system

Job description

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Toronto, ON, CA, M5C 2N8

Requisition Number: 106817

Location:

• 1. This role is fully onsite in our ON office.

Insightat a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. The Technical Analyst must demonstrate ability to enable technology solutions by working collaboratively with clients, business partners, other IT Divisions, vendors, and corporate stakeholders. Along the way, you will get to:

• Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
• Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
• Assemble, configure, and troubleshoot computers and peripherals at an advanced level
• Install operating systems and properly approved and licensed software
• Perform routine equipment maintenance and upgrades.
• Provide training on hardware and software
• Install necessary drivers for required components and tests its functionality
• Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients
• Work with ticketing system provided, accurately and completely documenting work performed.
• Create and maintain documentation for the knowledge base
• Performs routine equipment maintenance and upgrading tasks
• Troubleshoot problems on computers, peripherals and refer more complex problems to experienced staff
• Enters commands and observes system functions to verify correct system operation.
• Performs initial tri