Payroll Specialist III

Socket.dev; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Dayforce is seeking a Payroll Specialist III to join our Managed Team. You will support large enterprise clients through the full employee lifecycle, including payroll, benefits and taxation, ensuring accuracy and regulatory compliance.

The role requires strong problem-solving and communication skills, with 3+ years of end-to-end payroll experience in high-volume environments. Experience with Dayforce HCM or similar cloud payroll tech is a plus.

Qualifications

• Three or more years of end-to-end payroll processing in high-volume environments.
• Experience in payroll outsourcing or consulting is preferred.
• Strong knowledge of payroll, benefits, taxation, and legislative requirements.
• Excellent verbal and written communication; customer service oriented.
• Proficiency with Microsoft Word, Excel, PowerPoint.

Responsibilities

• Process all aspects of the payroll cycle including tax and benefits for assigned clients.
• Process payroll changes, forms, payments accurately and on time.
• Perform quality control and audits to minimize errors.
• Collaborate with cross-functional teams to resolve payroll matters.
• Provide payroll support per contracts and SLAs.
• Document SOPs and conduct quarterly reviews.
• Manage case workload in the case management system.
• Support quarter- and year-end payroll processing.

Skills

Payroll processing

Customer service

Communication

Excel

Problem solving

Tools

Dayforce HCM

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

Dayforce is currently seeking a Payroll Specialist III to join our Dayforce Managed Team. We service our Large Enterprise clients, with multiple thousands of employees, by supporting the complete employee lifecycle, including payroll, workforce management, benefits, and contact center, allowing clients to focus on their core business.

The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management, and tax. They will also have the ability to interface with clients and use critical thinking skills to resolve complex problems.

What You’ll Get to Do

• Ensure all aspects of the payroll cycle, including tax, benefits, garnishments, and other payroll components, are processed, reconciled, audited, and transmitted accurately and on time.
• Ensure accurate and timely processing of payroll-impacting changes, tax forms, payments, and payroll processing for assigned clients.
• Perform quality control and auditing to ensure accuracy and maintain a low error or defect percentage.
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries.
• Provide payroll support services to clients according to Dayforce contracts, legislative requirements, and business needs.
• Establish and maintain a deep understanding of customer requirements and changing needs to ensure services are delivered according to contractual obligations and customer service level agreements (SLAs).
• Create, update, and review standard operating procedures and perform quarterly document reviews.
• Demonstrate an "I own it" attitude toward deliverables and projects from start to finish.
• Manage client- and consumer-related tasks within the case management system, ensuring all documentation is complete, accurate, and timely.
• Proactively manage quarter- and year-end payroll auditing and processing.
• Think and act ahead, identify opportunities, and proactively contribute to process improvements.

Skills and Experience We Value

• Must be available to accommodate shifts within operating hours between 8 a.m. and 9 p.m.
• Must be available to work later or adjust shifts based on client assignments.
• Three or more years of end-to-end payroll processing experience in a high-volume payroll operation of 500 or more employees.
• Experience in the payroll outsourcing or consulting industry is preferred.
• Experience and a clear understanding of payroll, benefits, taxation, and applicable legislative requirements.
• Ability to resolve client issues and provide superior customer service to internal and external partners.
• Excellent verbal and written communication skills, with the ability to communicate clearly, technically, and effectively with customers and internal partners.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Word and PowerPoint, with intermediate proficiency in Excel.

What Would Make You Stand Out

• Experience with Dayforce HCM or similar cloud payroll technology.
• Multi-client payroll processing experience.
• Experience processing payroll for 2,000 or more employees and working with enterprise-sized customers.
• Industry-related certifications or a desire to obtain certification within two years of employment.
• Strong working knowledge of quality control and auditing standards.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.