Services Lead, Stores - Full Time

LVMH; Vancouver; On-site; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Performance-based bonus

Competitive benefits program

Learning & development initiatives

AI in recruitment transparency

Job summary

Sephora Canada is seeking a Services Lead to support all departments on the sales floor at a Vancouver location. You will ensure the team executes Sephora’s selling model and delivers outstanding client service to meet and exceed store objectives.

You will regularly act as Manager on Duty, engage with clients on-stage, and help optimize staffing and store performance in a fast-paced, high-volume environment.

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Demonstrated effective time management and problem-solving skills.

Responsibilities

• Sales Experience: ensure Beauty Advisors execute Sephora’s selling model and monitor store performance.
• Visual Merchandising: keep concepts and visuals on the sales floor aligned with company standards; update animations.
• Passionate about Clients: act as Manager on Duty; engage with clients on-stage when possible.
• Entrepreneurial Spirit: understand store sales and opportunities; adjust staffing to meet client needs.
• Talent Champion: participate in interviewing as needed for the World team.
• Employee Engagement: uphold Sephora values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, Initiative.

Skills

Sales experience

Visual merchandising

Client service

Time management

Problem-solving

Influence peers

Feedback

Teamwork

Job description

Job ID: 298455
Store Name/Number: BC-Oakridge Park (1582)
Address: 650 West 41st Ave Unit # 3340, Vancouver, BC V5Z 2M9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Profile

Job ID: 298455
Store Name/Number: BC-Oakridge Park (1582)
Address: 650 West 41st Ave Unit # 3340, Vancouver, BC V5Z 2M9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards
The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.