Services Lead, Stores - Full Time

sephora.com; Vancouver; On-site; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking a Services Lead at the Oakridge Park location in Vancouver, BC. The role focuses on supporting all departments on the sales floor, ensuring adherence to Sephora’s selling model and delivering exceptional client service.

You will lead by example as Manager on Duty, optimize staffing based on store performance, and drive engagement with clients and team members to meet store objectives.

Qualifications

• 1–3 years experience in a similar role at a similar-volume store.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Effective time management and problem-solving skills.

Responsibilities

• Ensure Sephora’s selling model and outstanding client service are executed by the team.
• Support Visual Merchandising and maintain high on-floor visuals.
• Act as Manager on Duty and engage with clients on-stage when possible.
• Adjust staffing to meet client needs and business opportunities.
• Participate in interviewing for the World team.
• Demonstrate Sephora values in daily work.

Job description

Job ID: 298455

Store Name/Number: BC-Oakridge Park (1582)

Address: 650 West 41st Ave Unit # 3340, Vancouver, BC V5Z 2M9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

• The compensation ranges between CAD$22.85 - CAD$28.55/hr.
• In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.
• The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.