Services Lead, Stores - Full Time

SEPHORA; Edmonton; On-site; CAD 27,552 - 32,442; Full time

Benefits offered by this job

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Job summary

A leading beauty retailer in Edmonton is seeking a Services Lead to support all departments on the sales floor. You will ensure effective execution of Sephora's selling model, provide exceptional client service, and maintain high merchandising standards. With 1-3 years of relevant experience, you will engage clients, manage store performance, and participate in team development. This role offers a competitive hourly wage with potential performance-based bonuses and excellent employee benefits.

Qualifications

• 1-3 years of experience in a similar role at a volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Effective time management and problem-solving skills.

Responsibilities

• Support all departments on the sales floor, ensuring sales performance.
• Ensure merchandising concepts are within company standards.
• Engage with clients on-stage as a Manager on Duty.
• Adjust staffing levels to meet client expectations.
• Participate in the interviewing process when needed.

Skills

Sales Experience

Client Service Skills

Time Management

Problem-Solving

Job description

Job Details

Job ID: 285135
Store Name/Number: AB-Kingsway Mall (0564)
Address: 109St & Princess Elizabeth Ave, Edmonton, AB T5G 3A6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Role Overview

As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling. Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Ideal Candidate

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.

Compensation and Benefits

The compensation ranges between CAD$20.00 - CAD$23.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Equal Employment Opportunity

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Recruitment Process Transparency

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.