ServiceNow Technical lead or ServiceNow CSM technical lead

Pyramid Consulting, Inc; Canada; Remote; CAD 115,000 - 126,000; Full time

Job summary

Pyramid Consulting, Inc. has an opening for a ServiceNow Technical Lead or ServiceNow CSM Technical Lead on a 12+ month contract, located in Canada (Remote).

Need 5-8+ years in ServiceNow development with 2+ years in a technical lead role, plus hands-on experience with Portal/UI Builder, HTML/CSS, REST/SOAP APIs and deep knowledge of CSM processes. Agile/Scrum, DevOps and ITIL guide the lifecycle; CSA/CAD/CIS-CSM certifications are a plus.

Qualifications

• 5-8+ years in ServiceNow development, with 2+ years in a Technical Lead role.
• Deep knowledge of CSM processes including Case lifecycle, Omni-Channel routing, Knowledge Management, SLAs.
• Experience with Agile/Scrum, DevOps, and ITIL processes.

Skills

ServiceNow development

Technical Lead

CSM processes

Agile/Scrum

DevOps

ITIL

REST/SOAP APIs

Tools

Portal/UI Builder

HTML/CSS

REST/SOAP APIs

Job description

Immediate need for a talented ServiceNow Technical lead or ServiceNow CSM technical lead . This is a 12+ Months Contract opportunity with long-term potential and is located in Canada (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-25391

Pay Range: $63 - $65/hour.

Key Requirements and Technology Experience

• 5-8+ years in ServiceNow development, with 2+ years in a Technical Lead role.

Technical Stack

• Portal/Ul Builder, HTML/CSS, REST/SOAP APIs.

Domain Expertise

• Deep knowledge of CSM processes (Case lifecycle, Omni-Channel routing, Knowledge Management, SLAs).

Methodologies

• Agile / Scrum, DevOps, ITIL processes.

Certifications

• CSA: ServiceNow Certified System Administrator
• CAD: ServiceNow Certified Application Developer
• CIS-CSM: Certified Implementation Specialist - Customer Service Management

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.