ServiceNow Technical Architect - Toronto

Randstad Canada; Toronto; Remote; CAD 124,000 - 193,000; Full time

Benefits offered by this job

100% Remote

Contract extension potential

High-impact CSM architecture

Complex integration stack

Job summary

Randstad Canada seeks an experienced ServiceNow Technical Architect to act as the design authority for enterprise platform operations. This 100% remote contract role oversees architecture, governance, and design of CSM solutions, with a focus on integrations using MID Servers and Service Graph Connectors across cloud infrastructures.

The 5-month initial engagement (through March 31, 2027) offers high-visibility work and potential extensions, with collaboration across platform owners, delivery

Qualifications

• 8+ years of dedicated experience with enterprise platforms.
• 5+ years in ServiceNow solution architecture and delivery across CSM/ITSM/CMDB.
• Proven track record designing enterprise-scale integrations and API frameworks.

Responsibilities

• Lead architectural design and governance of custom ServiceNow CSM solutions.
• Provide technical leadership and code review standards to delivery teams.
• Design and oversee enterprise integrations using MID Servers, Service Graph Connectors, REST/SOAP APIs.
• Translate business requirements into technical roadmaps and align with stakeholders.
• Enforce best practices for platform hygiene and maintainable configurations.

Skills

Enterprise platform experience

ServiceNow architecture

Technical leadership

Stakeholder management

Tools

MID Servers

Service Graph Connectors

REST APIs

SOAP APIs

Job description

Our client, is seeking an experienced, highly strategic ServiceNow Technical Architect to serve as the design authority for their enterprise platform operations.

In this high-visibility, 100% remote consulting role, you will lead the end-to-end architecture, technical governance, and design of custom ServiceNow Customer Service Management (CSM) solutions. Working closely with project delivery teams, platform owners, cloud/infrastructure specialists, and business leadership, you will define secure, scalable, and maintainable platform roadmaps. You will oversee complex enterprise integrations leveraging MID Servers and Service Graph Connectors across hybrid and cloud infrastructures, ensuring all implementation patterns align strictly with ServiceNow architectural best practices.

Duration: 5-Month Initial Contract (Initial term through March 31, 2027; highly extendable)

Work Arrangement: 100% Remote

Advantages

• 100% Remote Flexibility: Enjoy complete location flexibility while serving as the primary ServiceNow architectural authority for a major enterprise platform.
• High-Impact CSM Architecture Scope: Lead custom Customer Service Management (CSM) solution designs and enterprise integration patterns from concept through execution.
• Complex Integration Stack: Work extensively with modern ServiceNow integration components, including MID Servers, Service Graph Connectors, and hybrid cloud architectures.
• Contract Extension Potential: Secure a strategic initial assignment through March 31, 2027, with high probability for multi-phase project extensions.

Responsibilities

• CSM Solution Architecture: Lead the architectural design and technical governance of custom ServiceNow CSM solutions aligned with enterprise scalability and security standards.
• Technical Leadership & Governance: Act as the primary design authority, offering technical guidance, code review standards, and architectural oversight to development teams.
• Enterprise Integration Design: Architect and oversee robust integrations connecting ServiceNow to third-party enterprise platforms using MID Servers, Service Graph Connectors, and REST/SOAP APIs.
• Roadmapping & Stakeholder Alignment: Collaborate with business partners, platform owners, and infrastructure/cloud leads to translate business requirements into technical solution roadmaps.
• Best Practice Enforcement: Enforce platform hygiene, maintainable configuration patterns, and ServiceNow best practices across all custom development workstreams.

Qualifications

• Enterprise Platform Experience: 8+ years of dedicated experience working with ServiceNow or comparable enterprise application platforms.
• ServiceNow Architecture Depth: 5+ years of hands-on experience in ServiceNow solution architecture and technical delivery across CSM, ITSM, CMDB, or related platform capabilities.
• Integration & Infrastructure Expertise: Proven track record designing enterprise-scale integrations, with deep technical knowledge of MID Servers, Service Graph Connectors, cloud architectures, and API frameworks.
• Technical Leadership: Exceptional stakeholder management and communication skills, with a demonstrated ability to guide implementation teams and advise executive leadership.

Preferred Assets & Nice-to-Haves

• Formal ServiceNow Architecture Credentials (Certified Technical Architect - CTA or Certified Master Architect - CMA).
• Active ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) designation.
• Practical experience operating within government, highly regulated, or large enterprise environments.

Summary

If you are a tech-savvy ServiceNow Technical Architect who pairs 5+ years of platform architecture depth with specialized ServiceNow CSM design expertise, MID Server/Service Graph Connector mastery, and strong technical leadership skills, this 100% remote contract opportunity is an ideal next step. Bring your platform architecture precision, integration expertise, and governance leadership to our client's team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.