Servicenow specialist

Tata Consultancy Services; Montreal; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a CMDB specialist to manage the configuration item lifecycle and implement CMDB governance within the ServiceNow platform. The role involves discovery, mapping, and integration of multiple data sources to ensure data accuracy and compliance.

You will coordinate with technical teams and stakeholders to resolve CMDB issues, conduct audits, and lead remediation activities to maintain a trusted configuration management database.

Qualifications

• Manage the complete Configuration Item (CI) lifecycle, including onboarding, updates, certification, retirement, and archival.
• Implement CMDB governance, process, and operational documentation.
• Coordinate with technical teams, application owners, service owners, and other stakeholders to resolve CMDB issues.

Responsibilities

• Work with ServiceNow Discovery, Service Mapping, and Tag-Based Service Mapping.
• Integrate and manage multiple CMDB data sources while maintaining data consistency.
• Conduct CMDB audits, CI certification, compliance checks, and remediation activities.

Skills

CI lifecycle

CMDB

ServiceNow

Discovery

Service Mapping

Tools

ServiceNow

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required skill set

"Skills and Responsibilities

• Manage the complete Configuration Item (CI) lifecycle, including onboarding, updates, certification, retirement, and archival.
• Implement and maintain CSDM (Common Service Data Model) principles within the ServiceNow CMDB.
• Work extensively with ServiceNow Discovery, Service Mapping, and Tag-Based Service Mapping.
• Integrate and manage multiple CMDB data sources while maintaining data consistency.
• Conduct CMDB audits, CI certification, compliance checks, and remediation activities.
• Analyze and resolve CMDB data-quality issues, including:
• Duplicate CIs
• Missing or incomplete CI attributes
• Incorrect or incomplete relationships
• Develop and maintain CMDB governance, process, and operational documentation.
• Coordinate with technical teams, application owners, service owners, and other stakeholders to resolve CMDB issues.
• Manage escalations and drive issues through to resolution.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.