ServiceNow ITOM Technical Consultant Canada

Our client, a global leader in Digital Transformation, is hiring a ServiceNow ITOM Technical Consultant to join their Canada-based team remotely on a contract basis. The successful candidate will collaborate with enterprise clients to deliver tailored implementations, configurations and optimizations of the ServiceNow ITOM suite, aligning solutions with complex and evolving business requirements.

Responsibilities

• Design and implement scalable solutions across ServiceNow ITOM modules, ensuring alignment with business and technical objectives.
• Facilitate client workshops and perform needs assessments to translate business requirements into actionable technical plans.
• Set up and maintain MID Servers, probes, sensors and discovery patterns to enable accurate infrastructure mapping.
• Develop seamless integrations between ServiceNow and external monitoring systems, cloud services and infrastructure tools.
• Partner with platform architects and development teams to ensure adherence to best practices and maintain high coding standards.
• Identify, diagnose and resolve technical issues affecting ITOM performance, reliability and integrations.
• Act as a trusted advisor and subject matter expert on ServiceNow ITOM solutions, trends and implementation strategies.
• Produce clear and comprehensive documentation for system configurations, processes and project deliverables.
• Deliver training and knowledge transfer sessions to internal teams and client stakeholders, supporting long-term solution adoption.

Skillset

• At least 3 years of practical experience with ServiceNow specializing in ITOM solutions.
• Proven expertise in two or more key ITOM components e.g. Discovery, Service Mapping, Event Management, Orchestration or Cloud Management.
• Strong proficiency in JavaScript, Glide API, API integrations and MID Server configuration.
• Solid grasp of enterprise infrastructure technologies, including networking, cloud environments, virtualization and containers.
• In-depth understanding of CMDB structure, architecture and data modeling within ServiceNow.
• ServiceNow Certified Implementation Specialist – ITOM or Discovery certification is preferred.
• Familiarity with ITIL methodologies and service management best practices.
• Hands-on experience integrating cloud platforms such as AWS, Azure, or GCP into the ServiceNow ecosystem.
• Working knowledge of DevOps tools, automation frameworks, and CI/CD pipelines.
• Excellent analytical thinking, with strong communication and stakeholder engagement skills.