ServiceNow Senior Technical Consultant - Service Portal, CoE

Cognizant; Calgary; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Technical Consultant to lead the development of innovative ServiceNow portal solutions. This role involves collaborating with solution architects and UI/UX teams to ensure high-quality technical implementations that meet both business and technical requirements. You will leverage your extensive experience in full stack and front-end development, guiding the team in utilizing the ServiceNow platform effectively. With a focus on flexibility and work-life balance, this remote position offers a unique opportunity to contribute to impactful projects that drive client success and enhance digital solutions. Join a forward-thinking company where your expertise will shape the future of service delivery.

Qualifications

• 2+ years of experience on the ServiceNow platform with multiple implementations.
• Extensive full stack and front-end development experience.

Responsibilities

• Develop and implement ServiceNow portal solutions to meet business needs.
• Collaborate with UI/UX teams and support solution architects.

Skills

Scripting

App Development

Web Services

APIs

Mobile Application Design

Angular JS

SOAP

REST

JSON

Ajax

CSS

SaSS

HTML

JavaScript

TypeScript

Education

Bachelor’s degree in Information Technology

Equivalent experience in Engineering or Sciences

Tools

ServiceNow

ServiceNow Portal Stack

Job description

Role overview

The Senior Technical Consultant (STC) - Service Portal owns the development and implementation of ServiceNow portal solutions, ensuring we meet business and technical requirements. Working closely with a solution architect, chipping in to craft discussions, and complete the hands-on development of user needs. The STC will also collaborate with UI/UX teams to align development with design standard processes.

What you’ll do

1. Participate in requirements workshops, collaborate on both ServiceNow and Front-End standard processes.
2. Support the solution architect on story estimation and documentation.
3. Complete technical development and configuration at the highest standard of technical quality.
4. Provide technical design mentorship within projects following ServiceNow standard methodologies.
5. Understand and guide on what frameworks, platform application, or technical stack can be used to devise a solution.
6. Understand how ServiceNow applications will look, what modules will be in scope, and how they will work well with each other for client success.
7. Understand and share with the team how the ServiceNow digital solution will scale in the future and how it will be supported.
8. Assist the team in the assessment of new opportunities, design tools and techniques to deliver efficiently.

What you bring to the role

1. Bachelor’s degree or equivalent experience in Information Technology, Engineering, or the Sciences.
2. ServiceNow Certified System Administrator (CSA)
3. Certified Application Developer (CAD)
4. While HRSD and other CIS certifications are advantageous, a solid grasp of scripting, app development, web services, APIs, and mobile application design is also crucial.
5. 2+ years working on the ServiceNow platform.
6. Participated in 5+ ServiceNow implementations across various disciplines.
7. Extensive full stack and front-end development experience.
8. Angular JS, SOAP, REST, JSON, Ajax, CSS, SaSS, HTML, JavaScript, (bonus) TypeScript.
9. ServiceNow Portal Stack (widgets, pages, themes, components, taxonomy)
10. ServiceNow server-side development.

Working arrangements

For remote roles

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.