ServiceNow Senior Technical Advisor

BCE Inc.; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of ServiceNow or enterprise-platform experience in senior advisory or lead roles.
• Advanced ServiceNow knowledge in large, complex environments.
• Experience with CMDB, CSDM, scripting, APIs, and security practices.
• Ability to communicate recommendations clearly to multiple stakeholders.

Responsibilities

• Provide senior technical leadership from discovery through deployment.
• Lead architecture reviews and ensure security, performance, and scalability.
• Guide integrations, data models, and automation across the platform.
• Coordinate with product owners, architects, and delivery teams on design decisions.

Skills

Senior advisory

Architecture

ServiceNow

Integration patterns

Security & governance

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Flow Designer

IntegrationHub

Job description

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design, platform governance, engineering quality, and operational readiness across multiple ServiceNow instances and delivery teams. The successful candidate will act as a trusted advisor to platform owners, architects, developers, process leaders, security partners, vendors, and business stakeholders.

Key Responsibilities

Technical Leadership & Advisory

• Provide senior technical guidance from discovery and design through implementation and operational transition.
• Translate complex requirements into clear recommendations, options, risks, and technical decisions.
• Coach architects, administrators, developers, and delivery teams on reusable ServiceNow engineering patterns.
• Lead resolution of complex cross-module, integration, performance, security, and data-model challenges.

Architecture & Platform Governance

• Lead architecture reviews for major solutions, integrations, custom tables, table extensions, scripted logic, security changes, and core capabilities.
• Assess manageability, upgradeability, scalability, performance, security, licensing impact, and long-term supportability.
• Promote out-of-the-box capabilities and managed extensibility before customization.
• Ensure designs consider impacts across Bell, Shared, and BBM environments and shared enterprise services.

Solution Design & Engineering Quality

• Review high-level and detailed designs covering CSDM/CMDB, integrations, roles, workflows, user experiences, and automation.
• Define technical acceptance criteria and ensure appropriate automated, regression, performance, and security testing.
• Advise on Business Rules, Script Includes, Flow Designer, IntegrationHub, APIs, MID Servers, scheduled jobs, workspaces, portals, and notifications.
• Drive technical debt reduction, health remediation, guardrails, code quality, observability, and upgrade readiness.

Security, Data & Integration

• Align solutions with Bell security, privacy, access-control, audit, and data-retention requirements.
• Guide authentication, authorization, role design, credentials, encryption, and integration security.
• Guide CMDB/CSDM modelling, data ownership, quality, reconciliation, and shared-data governance.
• Promote standardized, resilient, observable, and supportable integration patterns.

Delivery & Operations

• Partner with product owners and delivery teams to manage dependencies, technical complexity, risk, and design decisions.
• Ensure logging, monitoring, support documentation, knowledge transfer, and clear Day 2 ownership.
• Support upgrades, release planning, production readiness, major-incident investigations, and root-cause analysis.
• Identify opportunities to improve experiences through automation, analytics, AI, and ServiceNow capabilities.

Critical Qualifications

• • Bachelor’s degree in a relevant field, or equivalent practical experience.
• • 5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
• • Advanced ServiceNow knowledge and experience delivering solutions in large, complex enterprise environments.
• • Strong experience in administration, configuration, development, integration, security, and release practices.
• • Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing.
• • Ability to evaluate complex issues from multiple perspectives and communicate recommendations clearly.

Preferred Qualifications

• • ServiceNow CSA certification.
• • ServiceNow CAD, CIS, or CTA credentials.
• • Experience with ITOM, SPM, CSM, SecOps, IRM, HRSD, HAM, SAM, Now Assist, or AI Control Tower.
• • Knowledge of ITIL, Agile, DevSecOps, enterprise architecture, and SaaS platform governance.
• • Experience in multi-instance, multi-vendor, or regulated enterprise environments.

Additional Requirements

• • Technical credibility and sound judgment.
• • Clear, concise, and professional communication.
• • Ability to influence without direct authority.
• • Strong collaboration, coaching, and stakeholder-management skills.
• • A practical balance of innovation, governance, reliability, and speed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Work Arrangement: Hybrid

Application Deadline: 10/20/2026

For work arrangements that are "Hybrid", successful candidates must be based in Canada and report to a set