Assistant Sales Operations Manager

Amphenol group; Markham; Hybrid; CAD 115,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation

Sick leave

Paid holidays

Life insurance

Disability insurance

Pension plan

Job summary

Amphenol Communications Solutions in Markham, Ontario is seeking an Assistant Sales Operation Manager to support the Sales Operation team, drive customer satisfaction, and coordinate account activities in a hybrid work environment.

You’ll analyze forecast and market data, assist in strategic planning, and collaborate across sales, operations, finance, and product teams to improve process efficiency and revenue growth.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Supply Chain, or related field.
• 5+ years experience in account management, sales or business development.
• Excellent communication and interpersonal skills for customers and stakeholders.
• Proficiency in demand planning tools, CRM systems, and Excel.

Responsibilities

• Marketing Strategy & Planning: Assist in executing priorities and improving forecasting, presentations, and marketing efficiency.
• Team Support & Coaching: Support daily activities of the Account Management team and motivate performance.
• Customer Advocacy: Bridge between customers and Amphenol, resolving issues in a time-sensitive international setting.
• Forecasting & Data Analysis: Compile, analyze, and present market and demand data for stakeholders.
• Account Coordination: Help manage key customer accounts with strategic plans and up-to-date records.
• Cross-Functional Collaboration: Partner with Sales and Product teams on RFQs and negotiations.
• Performance Measurement & Reporting: Track metrics and provide insights to reach marketing and revenue goals.

Skills

Account management

Sales operations

Forecasting

Data analysis

Communication

Cross-functional collaboration

Organizational skills

Education

Bachelor's degree in Business Administration, Engineering, Supply Chain, or related field

Tools

CRM systems

Excel

Demand planning tools

QAD

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol is one of the largest manufacturers of interconnect products in the world. The Company designs, manufactures and markets electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems. The primary end markets for the Company's products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world’s largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, can positively impact the business.

Position: Assistant Sales Operation Manager

Location: Markham, Ontario, Hybrid

Reports to: Sr. Sales Operation Manager

POSITION SUMMARY:

The Assistant Sales Operation Manager for Amphenol Highspeed IO business unit supports the Sales Operation team in executing marketing and business strategies, driving customer satisfaction, and supporting the development of key customer accounts. This position plays a dual role as both a customer advocate—the voice of the customer within the organization—and a representative of Amphenol's brand externally, ensuring exceptional service and communication.

The role involves assisting in strategic planning, coordinating account management activities, managing customer demand, analyzing and presenting forecast and market data, and supporting process improvements that enhance business performance. The ideal candidate is outgoing, detail-oriented, highly organized, and thrives in a dynamic, time-sensitive environment.

ATTRIBUTES:

Key Attributes

• Organized: Manages multiple priorities efficiently and ensures tasks are completed accurately and on time.
• Effective Communicator: Communicates clearly and confidently, both verbally and in writing, with diverse audiences.
• Customer Centric: Acts as a strong advocate for customer needs, building lasting relationships and ensuring satisfaction.
• Analytical: Comfortable interpreting and presenting data to support decisions and drive improvements.
• Collaborative: Works effectively across sales, operations, finance, and product teams to achieve shared goals.
• Team-Oriented Leader: Motivates and supports team members, fostering a culture of accountability and growth.
• Resilient: Remains calm, professional, and effective under pressure in a fast-paced environment.

RESPONSIBILITIES:

The Assistant Sales Operation Manager responsibilities will include, but are not limited to:

• Marketing Strategy & Planning
  • Assist the Marketing Manager in executing marketing priorities and supporting the development of strategies that align with organizational goals. Contribute to the creation of new tools and processes to improve forecasting, presentations, and overall marketing efficiency.
• Team Support & Coaching
  • Support and help oversee the daily activities of the Account Management team. Coach and motivate team members to achieve performance targets and deliver excellent customer experience.
• Customer Advocacy
  • Serve as a bridge between customers and Amphenol, ensuring customer needs and feedback are effectively communicated across departments. Represent Amphenol professionally to customers and resolve delivery, quality, inventory, and demand issues in an international, time-sensitive environment.
• Forecasting & Data Analysis
  • Support forecasting activities by compiling, analyzing, and presenting market and demand data. Prepare detailed presentations for internal stakeholders and senior management, highlighting risks, opportunities, and trends.
• Account Coordination
  • Assist in managing key customer accounts, supporting Account Managers with strategic plans, meeting preparation, and follow-ups. Maintain up-to-date records of customer activities, sales data, and forecasts in QAD and Excel.
• Cross-Functional Collaboration
  • Partner with Sales and Product Management teams on RFQ preparation, proposal development, and live negotiations. Contribute to initiatives that maximize market share and profit margins.
• Performance Measurement & Reporting
  • Track and report performance metrics, progress against objectives, and customer feedback. Provide actionable insights and support leadership in achieving annual marketing and revenue goals.

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Engineering, Supply Chain, or a related field.
• Experience in electronic components industry is a strong asset
• 5+ years experience in account management, sales or business development
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Proficiency in demand planning tools, CRM systems, and excel.
• Strong analytical skills, with the ability to interpret complex data and provide strategic insights.
• Ability to work collaboratively across departments and manage cross-functional projects.
• Ability to travel up to 20% to meet with customers and teams across different locations.

CORE COMPETENCIES

• Customer Focus: Demonstrates a strong commitment to meeting customer needs and enhancing customer experience.
• Analytical Skills: Strong data analysis skills to interpret demand trends and adjust strategies accordingly.
• Leadership: Capable of building, mentoring, and leading a high-performing team in a dynamic environment.
• Communication: Excellent verbal and written communication skills, able to convey complex information clearly to both internal teams and customers.
• Initiative: Takes ownership of tasks and drives results proactively

Come join the Amphenol family!

The base salary range for this position is $115,000 - $130,000 annually. In determining the rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits, vacation, sick leave, paid holidays, life insurance, short/long term disability, and membership in our Defined Contribution Pension Plan.

Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin.

For additional company information please visit our website at https://www.amphenol-cs.com/