ServiceNow Implementation Architect

Avanciers Inc.; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Avanciers Incorporated is hiring a ServiceNow Implementation Architect in Toronto, offering a hybrid work model and a full-time role. The candidate will lead end-to-end ServiceNow solution design, alignment with customers, and ensure implementation quality.

The role requires deep ServiceNow expertise, a proven development background, and certifications (CSA and ITOM CIS). You will guide offshore developers, architect integrations with Oracle, Workday, and Dayforce, and shape the platform's AI

Qualifications

• Requires deep ServiceNow expertise and hands-on development background.
• Must hold CSA certification and at least one ITOM CIS certification (Discovery, Event Management, or Service Mapping).
• Experience with cross-functional workshops, ITSM/ITOM/CSDM processes, and integrations.

Responsibilities

• Serve as hands-on technical authority on ServiceNow delivery projects.
• Lead customer workshops and govern cross-functional processes for ITSM/ITOM/CSDM flows.
• Architect data models and ITOM pipelines including Discovery, Service Mapping, and Event Management.

Skills

ServiceNow full-stack

Development background

CSA certification

CIS-ITSM

ITOM CIS certification

Tools

REST

SOAP

Integration Hub

MID Server

Job description

Avanciers Incorporated is hiring a ServiceNow Implementation Architect for one of our clients.

Job Title: ServiceNow Implementation Architect

Job Location: Toronto, ON (Hybrid)

Employment Type: Full-Time Role

This is an active job and application deadline is November 21, 2026.

(This posting may close earlier if a suitable candidate is found)

Job Summary

• Role Mission: Serve as the hands-on technical authority and trusted advisor on a delivery team, owning end-to-end ServiceNow solution design, customer alignment, and implementation quality.
• Consulting & Governance: Lead customer workshops, guide cross-functional processes (ITSM, ITOM, CSDM, HR/Finance flows), manage license scope, and confidently push back or explain architectural trade-offs.
• Data & CMDB Architecture: Architect scalable data models, CSDM frameworks, and trustworthy ITOM pipelines across Discovery, Service Mapping, and Event Management.
• Integration Engineering: Design robust enterprise integrations (REST, SOAP, Integration Hub, MID Server) connecting ServiceNow with systems like Oracle, Workday, and Dayforce.
• Team Standards & Cadence: Enforce "configuration before code," secure scoped-app practices, clear naming conventions, and decompose complex business needs into deliverable 2-to-4-week sprint designs.
• Technical Mentorship & Debugging: Guide offshore developers, review critical code, and jump directly into the technical weeds to troubleshoot complex scripts, flows, ACLs, and interface traces.
• AI & Modern Innovation: Define the platform’s AI strategy, determining practical implementation boundaries for Now Assist, AI agents, and Model Context Protocol (MCP) integrations.
• Documentation & Sign-off: Author definitive design specifications, interface contracts, and architectural diagrams required for executive sign-off and developer execution.
• Mandatory Qualifications: Requires deep full-stack ServiceNow expertise, a proven development background, and active CSA, CIS-ITSM, plus at least one ITOM CIS certification (Discovery, Event Management, or Service Mapping).
• Valued Differentiators: CAD/CTA credentials, hands-on ERP/HR integration design, managed services or SI consulting background, and practical experience applying generative AI tools in software delivery.

Artificial Intelligence (AI) Disclosure

We use AI-enabled tools to assist in screening applications based on job-related criteria.

Our Commitment to Diversity and Inclusion

Avanciers Incorporated is an equal opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic. We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Important Information for Applicants

• Only candidates selected for an interview will be contacted
• Proof of qualifications may be requested
• Background checks may be conducted as part of the hiring process
• Avanciers Incorporated does not use Canadian Social Insurance Numbers (SIN) during the application process Avanciers Incorporated thanks all applicants for their interest; however, only those selected for an interview will be contacted.