ServiceNow Developer/Business Analyst

OMERS; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Join OMERS as a ServiceNow Developer/Business Analyst, where you'll design and develop efficient solutions on the ServiceNow platform. This role seeks a talented individual to collaborate with business stakeholders, translating needs into actionable technical deliverables. If you thrive in fast-paced environments and want to contribute to scalable service solutions, apply now.

Benefits

Flexible work arrangements

Employee recognition programs

Diversity and inclusion initiatives

Qualifications

• 2-5 years of development experience on the ServiceNow Platform.
• Proficient in JavaScript, Glide API, and web service integrations.
• Strong understanding of core ServiceNow modules and ITIL practices.

Responsibilities

• Design and implement custom applications on the ServiceNow platform.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Develop scripts and workflows for effective ServiceNow customizations.

Skills

JavaScript

Glide API

HTML/CSS

jQuery

Data modeling

REST/SOAP integration

Agile/Scrum

ITIL principles

Education

University degree or equivalent experience

Tools

ServiceNow

Job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

We are seeking a talented and motivated ServiceNow Developer/Business Analyst with a minimum of 2 years of hands-on development experience to join our growing team. The ideal candidate will be comfortable working in a fast-paced environment, collaborating with cross-functional teams, and delivering scalable ServiceNow solutions that meet dynamic business use cases.

Candidates with Business Analyst experience or a strong understanding of business requirements gathering will be given strong preference, as this role involves close interaction with stakeholders to translate business needs into technical solutions.

If you are ready for a challenge, enjoy working in a result-oriented environment, and want to be part of a winning team - then we want to hear from you!

This role will be primarily responsible for:

• Designing, developing, and implementing custom applications and modules on the ServiceNow platform.

• Customize/optimize existing ServiceNow modules including ITSM, ITOM, ITAM, GRC, SecOps, and others depending on business needs.

• Collaborate directly with business stakeholders and analysts to understand requirements and translate them into technical deliverables.

• Develop workflows, business rules, UI policies, client scripts, and server-side scripts using JavaScript and Glide APIs.

• Integrate ServiceNow with external systems using REST/SOAP APIs.

• Troubleshoot and resolve technical issues related to ServiceNow configurations or customizations.

• Create and maintain documentation, including system architecture, high-level solution designs, and detailed low-level configurations for technical implementations.

• Engaging with business stakeholders to present new/upgraded functionality in the ServiceNow platform and help them think through business use cases.

• Recommending & Implementing changes to existing business processes to improve productivity and effectiveness, simplify end-to end-processes, adopt standardization, and introduce innovative automation solutions.

To succeed in this role, you must have the following qualifications:

• 2-5 years of hands-on development experience in the ServiceNow Platform.

• Proficient in JavaScript, Glide API, HTML/CSS, and jQuery or other front-end frameworks.

• Experience with data modeling and relational databases, including designing table relationships and database views.

• Experience with REST/SOAP web services and integration development within ServiceNow.

• Strong understanding of core ServiceNow modules like Incident, Change, Problem, Request, CMDB, Software & Hardware asset management.

• Experience working in Agile/Scrum environments.

• Familiarity with update sets, code migration, and instance management.

• Solid understanding of ITIL and Service Management principles.

• Experience working directly with business stakeholders and eliciting requirements

Bonus Experience/Qualifications:

• Prior experience as a Business Analyst or hybrid Developer/BA role.

• Experience with ServiceNow modules such as GRC or SecOps.

• ServiceNow Certified System Administrator, Application Developer, or Implementation Specialist certificates for modules within ServiceNow

• Experience with both Workflow editor and Flow Designer

• Experience with using Workspaces in ServiceNow

You demonstrate:

• A collaborative, user-centric mindset, building trusted relationships with stakeholders, end users, and cross-functional teams to ensure platform solutions meet real business needs.

• A self-driven and proactive attitude, continuously identifying opportunities to improve platform functionality and user experience.

• A team-oriented approach, supporting peers while embracing a service-driven mindset to deliver scalable, maintainable solutions.

• The confidence to challenge requirements, offer innovative alternatives, and guide stakeholders toward best practices on the ServiceNow platform.

• A sense of urgency and ownership with a commitment to delivering high-quality solutions on time and with attention to detail.

• Strong communication skills, with the ability to explain technical concepts clearly, listen actively, and incorporate feedback effectively.

• A strategic and results-oriented focus, ensuring every development effort aligns with broader organizational goals and long-term platform scalability.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other,our flexible hybrid work guideline requires teams to come into the office 4 days per week (Monday – Thursday).

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.