Senior Employer Onboarding Specialist (DB Pension Implementation)

CAAT Pension Plan; Canada; On-site; CAD 84,000 - 99,000; Full time

Benefits offered by this job

Total Rewards program

Flexible work arrangements

Wellness incentives

Job summary

CAAT Pension Plan is seeking a Senior Onboarding Specialist to support onboarding of employers joining CAAT. The role coordinates documentation, approvals, due diligence, and stakeholder communications to ensure timely, accurate, and responsive support.

You will navigate complex onboarding scenarios while contributing to a streamlined process and a positive employer experience. Ideal candidates have post-secondary education, 2-5 years in customer service or pensions, and strong organizational

Qualifications

• Post secondary education, or an equivalent combination of education, training, and experience.
• Two to five years of experience in customer service, pensions, financial services, or a related environment.
• Knowledge of pensions and how to apply that knowledge when supporting employers.
• Strong coordination and organizational skills with attention to deadlines, documentation, and accuracy.
• Ability to assess complex issues, solve problems, and elevate matters appropriately.
• Strong relationship-building and communication skills for cross-team and external work.
• Ability to prioritize multiple tasks and manage competing deadlines in a dynamic environment.
• Proficiency with Microsoft Office applications.
• Bilingual French is considered an asset.

Responsibilities

• Support onboarding of employers joining CAAT Pension Plan.
• Coordinate documentation, internal approvals, due diligence, and stakeholder communications to ensure timely, accurate, and responsive support.
• Navigate complex onboarding scenarios while contributing to a streamlined process and positive employer experience.

Skills

Customer service

Pensions knowledge

Coordination

Communication

Time management

French (asset)

Education

Post secondary education

Tools

Microsoft Office

Job description

At CAAT, we’re passionate about what we do. And it shows! Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a Senior Onboarding Specialist to support the successful onboarding of employers joining the CAAT Pension Plan. In this role, the incumbent will coordinate documentation, internal approvals, due diligence, and stakeholder communications to ensure each employer receives timely, accurate, and responsive support. This role will also help navigate complex onboarding scenarios while contributing to a streamlined process and a positive employer experience.

To Succeed, You Bring:

• Post secondary education, or an equivalent combination of education, training, and experience.
• Two to five years of experience in customer service, pensions, financial services, or a related environment.
• Knowledge of pensions and the ability to apply that knowledge when supporting employers.
• Strong coordination and organizational skills, with close attention to deadlines, documentation, and accuracy.
• The ability to assess complex issues, solve problems, and elevate matters appropriately.
• Strong relationship‑building and communication skills, with the ability to work effectively across teams and with external stakeholders.
• Proven ability to prioritize multiple tasks, manage competing deadlines, and pivot quickly as business needs evolve.
• Proficiency with Microsoft Office applications.
• Bilingual (French) is considered an asset.

When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You:

We never stand still. As we grow, so do you.

Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

Comprehensive & Holistic Care:

Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.

A Place to Collaborate and Win:

We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.

Work that Truly Matters.

You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [e-mail] or call Human Resources at 416-673-9000 for assistance.

The target hiring salary for this position is $84,100.00-$98,900.00.

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Vacancy: This posting is for an existing vacancy At CAAT, we live our values of integrity, impact, and teamwork every day. We cultivate a culture of collaboration and fun, through an inclusive and energetic environment where CAATsters can work, learn, and grow together. We prioritize comprehensive and holistic care for our employees, designed to cater to every aspect of your life and wellbeing. Through our Total Rewards program, we prioritize your physical, mental, and financial wellness. This includes compensation, paid time off, health and dental benefits, wellness incentives, and a defined benefit pension plan. At CAAT, we embrace growth as a way of life where opportunities for adaptation, innovation, and learning prosper in our dynamic and evolving environment. As we expand and transform, so do you. Together, we're on a mission to secure a better financial future for Canadians.