ServiceNow Developer

Randstad Canada; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a ServiceNow Developer to drive digital transformation in the Canadian public service. The role involves designing and implementing ServiceNow solutions critical for government operations, requiring expertise in the platform and a commitment to user-centric service delivery.

Benefits

Collaborative / Strong team environment

Competitive pay

Qualifications

• 5+ years of hands-on experience with ServiceNow development.
• Valid Secret level security clearance required.
• Experience in federal government environment desired.

Responsibilities

• Design, develop, and configure ServiceNow applications and modules.
• Collaborate with business analysts to translate requirements into technical solutions.
• Implement automated workflows and conduct system testing.

Skills

ServiceNow development

Problem-solving

Communication

Education

ServiceNow Certified Application Developer

Certified System Administrator

Tools

ServiceNow

Job description

Are you a visionary ServiceNow Developer passionate about driving digital transformation within the Canadian public service? Do you thrive in an environment where your expertise directly contributes to modernizing government operations and enhancing service delivery for all Canadians?

One of our reputable Federal Government clients is seeking an experienced ServiceNow Developer to support ongoing modernization efforts, ITSM tool enhancements, and platform integrations. The successful candidate will play a critical role in the design, development, implementation, and maintenance of ServiceNow solutions that support the departments mandate for sound financial management, effective human resources, and efficient government operations across the federal public service. This role requires a strong understanding of ServiceNow platform capabilities, best practices, and the ability to translate business requirements into technical solutions within a complex enterprise environment. The ideal candidate will be a proactive problem-solver with excellent communication skills and a commitment to delivering high-quality, user-centric solutions.

Advantages

Collaborative / Strong team environment

Competitive pay

Responsibilities

• Design, develop, and configure ServiceNow applications and modules including ITSM, ITOM, CMDB, HRSD, and Service Catalog.
• Customize forms, workflows, UI policies, client scripts, business rules, and integrations using REST / SOAP APIs.
• Collaborate with business analysts, project managers, and technical leads to understand requirements and translate them into technical solutions.
• Implement and maintain automated workflows and notifications to streamline business processes.
• Conduct system and integration testing, resolve defects, and ensure performance and security compliance.
• Maintain documentation related to technical implementations, configurations, and user guides.
• Support ServiceNow platform upgrades and patching activities with minimal downtime.
• Advise on platform governance, best practices, and architectural improvements.

Qualifications

• ServiceNow Certified Application Developer or other relevant certifications (e.g., Certified System Administrator, ITSM).
• 5+ years of hands-on experience with ServiceNow development.
• Valid Secret level security clearance.
• Experience working in a federal government environment or a large-scale enterprise.
• Experience with ServiceNow Flow Designer, App Engine Studio, or Virtual Agent.
• Experience in developing and deploying ServiceNow modules : ITSM, CMDB, Service Catalog, and / or HRSD.
• Familiarity with ITIL practices and governance frameworks.
• Experience with REST / SOAP integrations and third-party system connectivity.
• Understanding of Agile / Scrum methodologies and experience working in iterative project environments.
• Experience supporting ServiceNow upgrades and ensuring compatibility of customizations.
• Prior experience with Performance Analytics and Dashboards within ServiceNow.

Summary

If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [emailprotected] to ensure their ability to fully participate in the interview process.

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