ServiceNow Designer

Randstad Canada; Ottawa; Remote; CAD 80,000 - 110,000; Full time

Job summary

Randstad Canada seeks a ServiceNow Designer to transform their client’s intranet experience into a streamlined hub on ServiceNow Employee Center Pro. The role requires collaboration with stakeholders to design and implement user-centric solutions while adhering to accessibility standards. Ideal candidates possess strong experience in UX/UI design and ServiceNow, particularly focused on enhancing employee engagement.

Benefits

Great flexibility and work-life balance.

Diverse collaboration impacting key business areas.

Qualifications

• Experience as a designer with ServiceNow Employee Center Pro.
• Strong cross-functional experience in UX and service design.
• Very strong communication skills.

Responsibilities

• Redesign the existing SharePoint site to a new intranet experience on ServiceNow.
• Conduct user research to inform design improvements.
• Develop wireframes, prototypes, and mock-ups; conduct usability testing.

Skills

UX / UI design

ServiceNow Employee Center Pro

User Research

Accessibility standards (WCAG 2.2)

Collaboration

Prototyping

Tools

Figma

Job description

We are seeking an experienced ServiceNow Designer to support our client in delivering a next-generation intranet experience for employees by transforming their existing SharePoint-based platform into a streamlined, user-centric hub on ServiceNow Employee Center Pro. In this role, you’ll collaborate closely with stakeholders, product owners, and developers to create intuitive and inclusive digital experiences that enable employees to quickly access the communications, tools, and services most relevant to their roles. You’ll apply your expertise in UX / UI design, service design, and human-centered design—leveraging tools like Figma and aligning with ServiceNow’s Horizon design system—to build prototypes, conduct user research and testing, and optimize information architecture. Ideal candidates will bring strong experience working with ServiceNow’s Employee Center Pro, a deep understanding of accessibility standards (WCAG 2.2), and the ability to clearly communicate the value of effective design. If you’re passionate about designing meaningful employee experiences that drive productivity and satisfaction, we’d love to hear from you.

• 12 month contract to start
• Candidates must be eligible for Government of Canada Reliability Security Clearance (having lived in Canada for 5+ years)
• Fully remote

Advantages

• Fully remote work offers great flexibility and work-life balance.
• The role involves diverse collaboration, impacting multiple key business areas.

Responsibilities

Redesign the existing intranet for employees (called Livewire) currently sitting on SharePoint 2016, to a new refreshed experience on ServiceNow Employee Center Pro, transforming the experience to an employee hub that centralizes meaningful corporate information and access to relevant user actions and tasks (of services behind SNOW).

• Design and Implementation : Lead the redesign of the existing SharePoint site to a new intranet experience built on ServiceNow Employee Center Pro, ensuring business needs are met through user-centered design, and feasibility of technical implementation.
• User Research : Conduct user research to understand the needs and pain points of internal teams and opportunities for improvement to inform redesign.
• Requirements Gathering : Work collaboratively with Product Owners and Business Analysts to ensure user needs are clearly captured and articulated through features, user stories and acceptance criteria. Support workshop design and facilitation to gather user requirements, identifying measurable UX and service interactions. Work collaboratively with developers to ensure experiences are technically feasible, guiding business stakeholders towards user-friendly design that is aligned with out-of-the-box (OOTB) technology solutions available.
• Prototyping and Testing : Develop wireframes, prototypes, and mock-ups and conduct usability testing to refine designs based on user feedback.
• UX Writing : Craft clear and concise UX content that enhances user understanding and engagement, ensuring information is grouped and labelled intuitively for users with plain language, aligned to ServiceNow capabilities.
• Inclusive Design : Ensure designs adhere to inclusive design principles and accessibility standards (WCAG 2.2) and comply with the Accessible Canada Act. Work collaboratively with Accessibility Subject Matter Experts to ensure accessibility needs are met proactively.
• User Flows : Focus on optimizing user flows to enhance the efficiency and effectiveness of the salesforce platform that improves customer, partner and employee experience.
• Collaboration : Work closely with product owners, business analysts, developers, and other stakeholders to ensure design alignment with business goals and technical constraints.
• Design Systems : Utilize ServiceNow’s Horizon design system to create consistent, intuitive and visually appealing interfaces to consistency and streamline the design process, while ensuring synergies and consistency is built into the global design system (custom).
• Design Excellence : Collaborate closely with other UX and service design practitioners to build and refine the experience design practice, ensuring high standards of design quality and consistency across experiences. Stay updated with the latest trends and best practices in UX / UI design, ServiceNow applications, and accessibility standards.
• Agility : Works collaboratively within a cross-functional team using agile methodologies (Scrum, Kanban), takes ownership of work, estimates and reflects updates in agile work management systems such as Azure DevOps (ADO) or Planview.

Qualifications

Top Skills Required :

• Experience designer having worked with ServiceNow Employee Center Pro and SNOW’s design system
• Strong cross-functional experience across user experience design, and service design with strong skills in FIGMA
• Very good understanding of information architecture

Other Skills Required :

• Very strong communication skills and ability to articulate the importance and value of human-centered design; Experience with WCAG 2.1 / 2.2 and inclusive design principles; strong understanding of design thinking frameworks

Assets :

• Ability to build prototypes using FIGMA

Summary

If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [emailprotected] to ensure their ability to fully participate in the interview process.