ServiceNow Developer

Ubisoft Entertainment; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative team at a forward-thinking company as a ServiceNow Developer, where you'll play a crucial role in enhancing IT processes and supporting various teams. You'll be responsible for maintaining and optimizing the ITSM platform, implementing new features, and ensuring a seamless user experience. This position offers the opportunity to work with cutting-edge technologies and contribute to a culture that values diversity and creativity. If you're passionate about problem-solving and eager to make a significant impact in the gaming industry, this role is perfect for you.

Qualifications

• Experience developing on the ServiceNow platform with scripting and workflow.
• Strong analytical skills and ability to learn complex concepts quickly.

Responsibilities

• Administrate and optimize the ITSM platform reflecting department processes.
• Provide support, configuration, and troubleshooting on the ITSM platform.

Skills

ServiceNow Development

Server and Client Scripting

Workflow Administration

API Knowledge

Analytical Skills

Problem-Solving Skills

Attention to Detail

Tools

ServiceNow

ITIL

ITSM

Job description

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal-opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

JOB DESCRIPTION

Within the Ubisoft IT Department, you’ll be joining as a Service Now developer within the ServiceNow Platform team, which is responsible for supporting all other IT teams by providing guidance and helping them to improve their processes. By working as a part of the team, you will maintain our ServiceNow platform and implement new features for our internal customers. You will participate in every phase, from the solution design to the development and test coordination.

Responsibilities

• Administrate and optimize the ITSM platform to reflect the processes of the department;
• Provide support, configuration, troubleshooting and scripting on the ITSM platform;
• Suggest new workflows and methods to improve our ITIL process implementations;
• Configure, document and implement the platform for new clients;
• Answer customer tickets related to the application;
• Evangelize the capabilities of the platform and recommend process optimization to leverage the ITSM tool.

QUALIFICATIONS

• A development experience on the ServiceNow platform with advanced server and client scripting, workflow administration and API knowledge;
• Strong analytical and problem-solving skills based on the ability to quickly learn new complex concepts;
• Experience with ITIL, ITSM, Service Desk environments;
• Strong attention to detail, design, layout, customer experience and be able to translate business requirements into technical solutions;