ServiceNow Business Analyst

isgSearch; Old Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a ServiceNow Business Analyst with over 5 years of experience. This role involves leveraging your expertise in ServiceNow to analyze business needs, ensuring that technology solutions align with organizational goals. You will work in a hybrid environment, collaborating with various stakeholders to enhance service delivery through a deep understanding of ITIL processes and configuration management. If you are passionate about bridging the gap between technology and business, this opportunity is perfect for you, offering a dynamic work environment where your contributions will be valued.

Qualifications

• 5+ years of experience in Business Analysis using ServiceNow.
• Broad knowledge of technology domains including network and infrastructure.

Responsibilities

• Demonstrate understanding of technologies delivering services to meet business needs.
• Explain core principles of Business Analysis within the ITIL framework.

Skills

Business Analysis using ServiceNow

ServiceNow CMDB data model (CSDM)

ServiceNow ITSM

ServiceNow ITOM discovery

ServiceNow Agile 2.0

ServiceNow ServicePortal

Communication with Business Analysts

Job description

ServiceNow Business Analyst (BBBH10841) Toronto, Canada

Description Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfill a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Required Skills:

• 5 years' experience in Business Analysis using ServiceNow
• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Nice to Have Skills:

• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)

3 month term, hybrid 2 days per week downtown Toronto