ServiceNow BA: Process Design & Telco Solutions

WillowTree; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications firm is seeking a ServiceNow Business Analyst with telecommunications experience to translate complex business needs into actionable requirements within the ServiceNow platform. The ideal candidate will have 3-5 years of experience, excellent communication skills, and a strong background in Agile methodologies. You will be key in ensuring the platform meets strategic objectives while engaging with stakeholders to document processes and facilitate user stories. This role fosters a collaborative environment dedicated to innovation and customer experience.

Qualifications

• 3-5 years of experience as a Business Analyst working on ServiceNow platform implementations.
• Strong experience within the Telecommunications (Telco) industry is mandatory.
• Proven expertise in core ServiceNow modules, particularly ITSM and CMDB.

Responsibilities

• Lead requirement gathering workshops with stakeholders.
• Analyze current state processes and design future state service delivery models.
• Translate business requirements into clear user stories and acceptance criteria.

Skills

Business analysis

Stakeholder management

Agile/Scrum methodologies

Process mapping

Communication skills

Tools

ServiceNow

AIOps platforms

Data modeling

Job description

A leading telecommunications firm is seeking a ServiceNow Business Analyst with telecommunications experience to translate complex business needs into actionable requirements within the ServiceNow platform. The ideal candidate will have 3-5 years of experience, excellent communication skills, and a strong background in Agile methodologies. You will be key in ensuring the platform meets strategic objectives while engaging with stakeholders to document processes and facilitate user stories. This role fosters a collaborative environment dedicated to innovation and customer experience.