ServiceNow Administrator

TEEMA Group; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

TEEMA Group in Montreal, Quebec, seeks a ServiceNow Administrator to oversee CSM and ITSM environments across multiple instances. You will configure, develop, and customize ServiceNow features, manage upgrades, and ensure reliable performance while collaborating with cross-functional teams.

You will design dashboards, document processes, and engage with clients to translate requirements into effective solutions, including SAP and OpenText integrations, audits, and knowledge-base maintenance.

Qualifications

• 7+ years of IT experience.
• Minimum 3 years direct ServiceNow Administrator experience focusing on CSM/ITSM.
• Strong ability to collaborate within multidisciplinary teams.
• Knowledge of ServiceNow integrations with enterprise apps such as SAP and OpenText.

Responsibilities

• Administer and maintain ServiceNow environments (CSM/ITSM).
• Configure, develop, and customize ServiceNow features (workflows, portals, catalogs, scripts, rules).
• Manage platform upgrades, testing, and release management.
• Provide technical support and coach team members on ServiceNow functionality.
• Design dashboards and reports aligned with business goals.
• Document procedures and maintain knowledge bases and SOPs.
• Attend client meetings to gather requirements and discuss impacts.
• Collaborate across teams to support integrations with enterprise systems.
• Participate in audits and QA activities to ensure knowledge accuracy.

Skills

Teamwork

Integrations

Tools

ServiceNow

Job description

Job Title:ServiceNow Administrator – 86820
Job ID:90692
Location: Montreal, Quebec

What you will be doing:

• Platform Administration:Administer and maintain various ServiceNow environments with a strong focus on CSM and ITSM modules.

• Configuration & Development:Configure, develop, and customize ServiceNow features, including workflows, service portals, service catalogs, client scripts, and business rules based on organizational objectives.

• System Maintenance & Upgrades:Manage and execute platform upgrades, testing, modifications, and release management.

• Support & Coaching:Provide technical support to resolve user issues and coach team members on ServiceNow CSM functionality.

• Reporting & Dashboards:Design and implement dashboards, metrics, and reports aligned with business goals.

• Documentation & Compliance:Author technical documentation, user guides, procedures, and standard operating methods in accordance with industry best practices.

• Client Engagement:Attend client meetings to understand business requirements and the impact of projects on ServiceNow solutions.

• Integrations & Collaboration:Collaborate across teams to address common technical challenges and support integrations with enterprise systems.

• Audits & Quality Assurance:Participate in internal and external audit activities and maintain solution knowledge bases.

What you must have:

• Experience:7+ years of relevant IT experience.

• ServiceNow Expertise:Minimum 3 years of direct experience as a ServiceNow Administrator focusing on CSM and ITSM.

• Teamwork:Strong ability to collaborate within multidisciplinary teams.

• Integrations:Knowledge of ServiceNow integrations with enterprise applications such as SAP and OpenText.