Service Writer - Peterbilt

Brandt Group of Companies; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transportation firm is seeking a Service Writer for its Ottawa location. In this role, you will assist the service manager by maintaining accurate reports and records for the Service Department. Responsibilities include managing customer inquiries, opening work orders, and maintaining service documentation. The ideal candidate will be organized and detail-oriented, ensuring smooth operation of the Service Department. This is a great opportunity to join a dynamic team and contribute to customer satisfaction.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed and maintain control until they are closed.
• Maintain the service library with current information.
• Maintain Service Department filing and records.
• Update customer profiles using information from work orders.
• Maintain accessories and supplies and prepare replacement orders.

Job description

We are currently seeking a Service Writer for our Ottawa Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on‑time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow‑up