Service Writer - Equipment Repair

Autismservices; Saskatoon; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Vision care benefits

Free parking available

Life insurance

Pension plan

Travel insurance

Job summary

Autismservices is seeking a detail-oriented customer service representative in Canada. The role involves addressing inquiries, managing client complaints, and maintaining essential records.

Ideal candidates will possess strong interpersonal skills, proficiency in MS Office tools, and the ability to work in a fast-paced environment. The position offers competitive hourly wages and various health benefits, including dental and vision care.

Qualifications

• Experience in customer service is required.
• Effective interpersonal skills are a must.
• Attention to detail and ability to work under pressure.

Responsibilities

• Answer written and oral inquiries.
• Address customer complaints or concerns.
• Maintain records and statistics.
• Receive payments.
• Provide ongoing support to clients after sale.

Skills

Client focus

Punctuality

Organized

Team player

Excellent written communication

Ability to multitask

Tools

MS Excel

MS Outlook

MS Windows

Job description

$22.00 to $25.00 hourly (to be negotiated)

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive payments
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows

Security and safety

• Reference required

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlinesWork under pressure
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Do you have experience working in this field?

Employment terms options

• Morning

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Life insurance
• Pension plan

Other benefits

• Free parking available
• Travel insurance