Service Writer / Advisor

Joe Johnson Equipment Inc.; London; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Service Writer/Advisor, where you will provide essential support to the Service department. This role focuses on managing customer relations, ensuring efficient operations, and preparing quotes. With a dedication to excellence, you will work in a collaborative environment that values teamwork and customer satisfaction. Enjoy competitive rewards, including healthcare benefits and a supportive workplace culture that encourages personal and professional growth. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Competitive base salary

Quarterly profit-sharing opportunity

Annual performance review

100% paid Group Healthcare Benefits

Vacation and Paid Personal Days

Employer Matching Retirement Savings Plan

Charitable Giving Program

Educational Scholarship Program

Tuition Reimbursement

Employee & Family Assistance Program (EAP)

Qualifications

• 3+ years in a Service Writer or related role.
• Experience with work orders and customer service.

Responsibilities

• Manage customer relations and provide status updates.
• Open and close work orders according to procedures.
• Prepare quotes and ensure billing accuracy.

Skills

Customer Service Skills

Organization

Multitasking

Communication

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

WHO WE ARE:

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

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Service Writer / Advisor

LOCATION:London, Ontario (Neptune Cres.)

EMPLOYMENT TYPE:

• 1 Vacancy
• Full-time, Permanent

TOTAL REWARDS OVERVIEW:

• Competitive base salary
• Quarterly profit-sharing opportunity
• Annual performance review with salary increase opportunity
• Group Healthcare Benefits – 100% paid for by the organization
• Vacation and Paid Personal Days
• Employer Matching Retirement Savings Plan

SUMMARY:

The Service Writer/Advisor will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

ABOUT YOU:

• Ability to work within a fast-paced environment
• Ability to organize, multitask and plan work efficiently
• Positive and collaborative attitude
• Good verbal and written communication, with strong customer service skills

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/ Certification:

• High School Diploma, GED or equivalent
• Valid driver’s license with a clean driver’s abstract

Experience:

• 3+ years’ experience in a Service Writer role or related administrative/ customer service position
• Experience preparing quotes and opening/ closing work orders
• Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
• Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

POSITION RESPONSIBILITIES:

• Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
• Open and close work orders in alignment with internal procedure timelines
• Prepare quotes
• Edit and update all work orders to ensure 100% capture of all billable items
• Provide unit history to the service department for incoming repairs
• Assist with Shop scheduling to ensure optimal efficiency and customer service
• Work with factory representatives to ensure customer downtime is minimized
• Conduct shop walkthroughs with Service Manager to capture real time status updates
• Prepare and submit bi-weekly Payroll reports
• Work with the accounting department to ensure customer accounts are in good standing
• Ensure on-time billing for all customers
• Maintain MTO files and ensure all documentation is in compliance
• Process warranty claims
• Resolve and/or escalate customer concerns and maintain positive customer relations
• Assist with Parts department as required
• Completed additional tasks as assigned

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified
  
  
  

Our Core People Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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