Service Writer

Talent Pool Builder; New Glasgow; On-site; CAD 44,000 - 65,000; Full time

Benefits offered by this job

Family Health Benefits

Company Pension Plan

Boot Allowance

Online Healthcare

Employee Recognition Program

Employee Family Assistance Program

Job summary

Green Diamond Equipment is seeking a Service Writer for our New Glasgow, NS location. The role supports the Service Manager by maintaining accurate reports and records and ensuring timely service department operations.

The successful candidate will handle customer inquiries, maintain profiles, monitor technician punches, process work orders and coordinate parts, while communicating with Deere on parts or service issues as needed.

Qualifications

• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Update customer profiles.
• Check technician's time punches daily.
• Screen service calls and direct calls as needed.
• Process internal work orders.
• Order and apply parts for work orders.
• Communicate with Deere on Parts and/or Service Issues when required.

Skills

MS Office

Office procedures

Mechanical terms

Education

High School Diploma

Job description

Build your career with Green Diamond Equipment!

As your yourMaritimeJohn Deere Dealership, we're proud to serve our customers from 15 locations and to be recognized as one of Canada's Best Managed Companies of 2024/2025/2026!

We're looking for a skilled and dedicated person to fill the position of Service Writer at our New Glasgow, NS location.

Purpose:

Assist the Service Managerin maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Update customer profiles
• Check technician's time punches daily
• Screen service calls and direct calls as needed
• Process internal work orders
• Order and apply parts for work orders
• Communicate with Deere on Parts and/or Service Issues when required

Experience, Education, Skills and Knowledge:

• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

What We Offer:

• Full-Time Employment
• Opportunity for Advancement within a Progressive Organization
• A Competitive Compensation Package which includes:
  • Salary
  • Family Health Benefits
  • Company Pension Plan
  • Boot Allowance
  • Online Healthcare
  • Employee Recognition Program
  • Employee Family Assistance Program