Service Writer

Sansom Equipment Ltd.; Fredericton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Holidays

Career development

Employee discounts

Job summary

Sansom Equipment, a leading supplier of industrial machinery, is seeking a Service Writer in Fredericton, NB. The role focuses on coordinating service requests, scheduling technicians, and maintaining clear client communications to ensure timely and effective service delivery.

Ideal candidates have strong organizational skills and experience in dispatching or customer service. The position offers a full-time, on-site role with benefits and opportunities for professional development.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in customer service, dispatching, or related field is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office and scheduling software.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Attention to detail and problem-solving skills.

Responsibilities

• Service scheduling: Coordinate service requests and schedule technician appointments.
• Client communication: Serve as primary contact for inquiries, updates, and resolutions.
• Dispatch support: Assist in dispatching technicians with necessary information.
• Parts procurement: Coordinate with parts department to ensure availability.
• Documentation: Maintain records of service requests, appointments, and job details.
• Quality assurance: Follow up with clients to gather feedback on service quality.
• Team collaboration: Work with technicians, sales reps, and other departments.
• Administrative support: Assist with billing, invoicing, and data entry.

Skills

Service industry knowledge

Communication skills

Organizational skills

Job description

Company Overview: Sansom Equipment is a leadingprovider of industrial machinery and equipment, specializing in high-qualityproducts and exceptional customer service. We are committed to deliveringinnovative solutions to meet our clients' needs across various industries.

Position: Service Writer

Job Type: Full-time

Pay: Competitive salary based on experience

Benefits:

• Health,dental, and vision insurance
• Retirementsavings plan
• Paidtime off and holidays
• Opportunitiesfor professional development and advancement
• Employeediscounts on products and services

Responsibilities:

1. ServiceScheduling: Coordinate service requests from clients and scheduleappointments for technicians based on availability and urgency.
2. ClientCommunication: Serve as the primary point of contact for clientsregarding service inquiries, updates, and resolutions. Maintain clear andeffective communication to ensure customer satisfaction.
3. DispatchSupport: Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion.
4. PartsProcurement: Coordinate with parts department to ensure availabilityof required parts for service appointments. Manage inventory levels andorder supplies as needed.
5. Documentation:Maintain accurate records of service requests, appointments, and jobdetails. Generate reports as necessary to track service performance andidentify areas for improvement.
6. QualityAssurance: Conduct follow-up calls or surveys with clients to gatherfeedback on service quality and identify areas for improvement.
7. TeamCollaboration: Collaborate with service technicians, salesrepresentatives, and other departments to streamline processes and enhanceoverall service delivery.
8. AdministrativeSupport: Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.

Qualifications:

• Highschool diploma or equivalent; associate's or bachelor's degree preferred
• Previousexperience in customer service, dispatching, or related field preferred
• Strongcommunication and interpersonal skills
• Excellentorganizational and time management abilities
• Proficiencyin Microsoft Office suite and scheduling software
• Abilityto thrive in a fast-paced environment and adapt to changing priorities
• Attentionto detail and problem-solving skills

Join our dynamic team at Sansom Equipment and play a crucialrole in delivering exceptional service to our valued clients.