Service Writer

Steve's Livestock Transport; Brandon; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Retirement savings plan with company-m

Career growth opportunities

Daytime schedule with evenings and no/

Supportive team environment

Job summary

BVT Truck & Trailer Repair, a division of Steve's Livestock Transport, seeks an experienced Service Writer for our Brandon, MB team. You will be the hub keeping customers informed, coordinating repair requests, and ensuring repairs move smoothly from start to finish.

In this role, you will work with technicians, dispatch, and drivers to prioritize work and minimize downtime, while maintaining clear communication with customers. A proactive, team-oriented mindset is essential.

Qualifications

• Previous service writing or service advisor experience in truck, trailer, automotive, or heavy equipment environments.
• Strong customer service and communication skills.
• Excellent organizational skills with the ability to manage competing priorities.
• Proficiency with computers, Microsoft Excel, and service management systems.
• Mechanical knowledge is an asset.

Responsibilities

• Be the first point of contact for customers, drivers, and service inquiries.
• Schedule service appointments and coordinate repair requests.
• Create, manage, and assign repair orders (ROs).
• Prepare repair estimates and verify warranty coverage.
• Coordinate with technicians, dispatch, and drivers to prioritize repairs and minimize downtime.
• Help organize daily shop activities and ensure a smooth start to each shift.
• Communicate repair updates and timelines to customers and internal teams.
• Provide backup support to the Parts Department when needed.

Skills

Service writer experience

Customer service

Organizational skills

Computers & Excel

Team oriented

Mechanical knowledge

Tools

Microsoft Excel

Service management systems

Job description

Location: Brandon, MB
Schedule: Monday–Friday | 6:30 AM – 3:30 PM
Shift: Days

Join Our Team!

Are you organized, mechanically inclined, and great at keeping things running smoothly? Do you enjoy working in a fast-paced environment where no two days are the same?

BVT Truck & Trailer Repair is looking for an experiencedService Writer to join our Brandon team!

Who We Are

BVT Truck & Trailer Repair, a division of Steve's Livestock Transport, specializes in truck and trailer maintenance, repairs, and custom aluminum fabrication.

With locations in Brandon and Blumenort, Manitoba, and Red Deer, Alberta, we take pride in delivering quality workmanship, dependable service, and keeping our customers on the road.

What You'll Do

As our Service Writer, you'll play a key role in keeping our shop organized, our customers informed, and repairs moving efficiently.

• Be the first point of contact for customers, drivers, and service inquiries.
• Schedule service appointments and coordinate repair requests.
• Create, manage, and assign repair orders (ROs).
• Prepare repair estimates and verify warranty coverage.
• Coordinate with technicians, dispatch, and drivers to prioritize repairs and minimize equipment downtime.
• Help organize daily shop activities and ensure a smooth start to each shift.
• Communicate repair updates and timelines to customers and internal teams.
• Provide backup support to the Parts Department when needed.

What You Bring

• Previous service writing or service advisor experience, preferably in a truck, trailer, automotive, or heavy equipment environment.
• Strong customer service and communication skills.
• Excellent organizational skills with the ability to manage competing priorities.
• Confidence using computers, Microsoft Excel, and service management systems.
• A proactive, team-oriented approach to problem-solving.
• Mechanical knowledge or experience is considered an asset.

Why Join BVT?

We believe in taking care of our people and providing opportunities to grow.

Here's what you can expect:

• Competitive wages based on experience.
• Comprehensive benefits, including health and dental coverage.
• Retirement savings plan with company-matched contributions.
• Career growth opportunities within our expanding organization.
• Consistent daytime schedule with evenings and weekends off.
• A supportive team environment where your contributions make a difference.

Ready to Join Our Team?

If you're a motivated, customer-focused individual who enjoys working with people and keeping a busy repair shop running smoothly,we want to hear from you!