Service Writer

Brandt Group of Companies; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Learning opportunities and career path

Benefits and retirement savings

Job summary

Brandt Tractor Ltd in Edmonton is seeking a Service Writer to support the Service Manager in maintaining accurate reports and records for the Service Department. The role involves coordinating with customers and technicians to ensure timely information flow and smooth job execution.

You will open and track work orders, prepare them for review, update customer profiles, and assist with warranty claims and cost recovery.

Qualifications

• Knowledge of office procedures.
• Basic accounting practices.
• Experience with standard desktop applications including Microsoft Office Suite.
• Ability to organize and direct workflow.
• Ability to multi-task in a fast-paced environment.
• Strong customer service focus and delivering high-quality service.
• General understanding of mechanical/technical terminology is a plus.

Responsibilities

• Answer internal and external inquiries to provide accurate, timely information, ensuring a positive customer experience.
• Provide timely updates to customers on service progress to maintain transparency and satisfaction.
• Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion.
• Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness.
• Close work orders promptly and accurately to support efficient billing and record-keeping.
• Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting.
• Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager.
• Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records.
• Maintain inventory of accessories and supplies and preparing replacement orders as needed.
• Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
• Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery.
• Other duties as assigned.

Tools

Microsoft Office Suite

Job description

Brandt Tractor Ltd is currently seeking a Service Writer for our Edmonton Compact Construction Equipment location.

The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department's operation.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there's no place we'd rather be because just like them, it's when we're working hard and getting things done that we're at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That's Powerful Value, Delivered.

What You Will Be Responsible For

• Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience.
• Provide timely updates to customers on service progress to maintain transparency and satisfaction.
• Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion.
• Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness.
• Close work orders promptly and accurately to support efficient billing and record-keeping.
• Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting.
• Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager.
• Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records.
• Maintain inventory of accessories and supplies and preparing replacement orders as needed.
• Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
• Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery.
• Other duties as assigned.

What We Look For

• Knowledge of office procedures.
• Basic knowledge of accounting practices.
• Experience with standard desktop applications including Microsoft Office Suite.
• Ability to organize and direct workflow.
• Ability to multi-task in a fast-paced environment.
• Possess a strong customer service focus with a commitment to delivering high quality customer service.
• General understanding of mechanical/technical terminology considered an asset.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.