Service Writer

eBrandon; Brandon; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Health & dental

Retirement plan

Career growth

Daytime schedule

Supportive team

Job summary

BVT Truck & Trailer Repair in Brandon, MB is seeking an experienced Service Writer to join our team. You’ll be the first point of contact for customers, schedule repairs, create ROs, prepare estimates, and coordinate with technicians to keep work moving smoothly.

We value strong communication, organization, and a proactive, team‑oriented approach. Competitive wages, health and dental coverage, and a retirement plan are offered, with daytime hours and weekends off.

Qualifications

• Experience as service writer or advisor in truck/trailer/heavy equipment environments.
• Strong communication and organizational skills.
• Proactive, team‑oriented problem solving.

Responsibilities

• Be the first point of contact for customers and drivers.
• Schedule service appointments and coordinate repair requests.
• Create, manage, and assign repair orders (ROs).
• Prepare repair estimates and verify warranty coverage.

Skills

Service writer experience

Customer service

Organization

Excel

Service management systems

Tools

Microsoft Excel

Service management system

Job description

Schedule: Monday?Friday | 6:30 AM ? 3:30 PM

Shift: Days

Join Our Team!

Are you organized, mechanically inclined, and great at keeping things running smoothly? Do you enjoy working in a fast-paced environment where no two days are the same?

BVT Truck & Trailer Repair is looking for an experienced Service Writer to join our Brandon team!

Who We Are

BVT Truck & Trailer Repair, a division of Steve's Livestock Transport, specializes in truck and trailer maintenance, repairs, and custom aluminum fabrication.

With locations in Brandon and Blumenort, Manitoba, and Red Deer, Alberta, we take pride in delivering quality workmanship, dependable service, and keeping our customers on the road.

What You'll Do

As our Service Writer, you'll play a key role in keeping our shop organized, our customers informed, and repairs moving efficiently.

• Be the first point of contact for customers, drivers, and service inquiries.
• Schedule service appointments and coordinate repair requests.
• Create, manage, and assign repair orders (ROs).
• Prepare repair estimates and verify warranty coverage.
• Coordinate with technicians, dispatch, and drivers to prioritize repairs and minimize equipment downtime.
• Help organize daily shop activities and ensure a smooth start to each shift.
• Communicate repair updates and timelines to customers and internal teams.
• Provide backup support to the Parts Department when needed.

What You Bring

• Previous service writing or service advisor experience, preferably in a truck, trailer, automotive, or heavy equipment environment.
• Strong customer service and communication skills.
• Excellent organizational skills with the ability to manage competing priorities.
• Confidence using computers, Microsoft Excel, and service management systems.
• A proactive, team-oriented approach to problem-solving.
• Mechanical knowledge or experience is considered an asset.

Why Join BVT?

We believe in taking care of our people and providing opportunities to grow.

Here's what you can expect:

• Competitive wages based on experience.
• Comprehensive benefits, including health and dental coverage.
• Retirement savings plan with company-matched contributions.
• Career growth opportunities within our expanding organization.
• Consistent daytime schedule with evenings and weekends off.
• A supportive team environment where your contributions make a difference.

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Posted Wednesday, 4:52 PM
Expires in 29 days (Saturday, December 5)