Service Worker I

Alberta Health Services; Calgary; On-site; CAD 31,000 - 34,000; Full time

Job summary

Alberta Health Services' Rockyview General Hospital is hiring a Service Worker I to perform portering duties in a fast-paced hospital setting. You will transport patients and equipment, restock supplies, and maintain clean equipment and care areas, while following safety protocols.

The role requires English communication, the ability to lift up to 50 lbs, and adaptability to day, evening, night, and weekend shifts.

Qualifications

• Grade 12 or equivalent.
• Must read, write, speak, and follow written and verbal instructions in English to work safely.
• Ability to stand and walk for extended periods and lift up to 50 lbs; push/pull up to 40 lbs.
• Experience with transporting equipment in a hospital setting is an asset.

Responsibilities

• Transport patients and equipment within the hospital site.
• Distribute and replenish hospital supplies throughout units.
• Transport lab specimens, blood products, and patient charts.
• Report safety concerns to Unit Managers and follow safety procedures.

Skills

Customer service

Communication

English (read/write)

Stamina

Lifting

Smartphone dispatch system

Education

Grade 12 or equivalent

Tools

Smartphone dispatch system

Job description

Rockyview General Hospital has an excellent opportunity for someone who wants a truly active job in a hospital setting. Portering is physically demanding -staff regularly walk 20–30,000+ steps per shift, maneuver equipment with patients weighing up to 400 lbs. This position requires mental focus, physical fitness, consistent energy, and endurance for the full shift. Porters are responsible for cleaning and disinfecting stretchers, wheelchairs, other equipment, and patient areas as assigned. Duties also include safe and timely transport of patient, equipment, morgue cases, blood product, and laboratory specimen transports. Porters must prioritize multiple requests in a fast-paced environment and quickly learn to navigate the site layout to ensure timely service.Strong customer service and communication skills are essential, as Porters interact daily with patients, families, and healthcare staff and must do so respectfully and professionally. The successful candidate has a patient-first approach and can follow oral and written instructions. Comfort with a smartphone-based dispatch system is required to accept assignments, verify patient identity, update progress, and close tasks.Motor and hand-eye coordination are also required to safely operate equipment and complete assigned tasks. Staff must also be able to manage stressful situations in a fast-paced environment. Personal protective equipment (masks, gloves, gowns, and eye protection) must be worn for long periods while working safely and following protocols.We are hiring relief Service Worker (no guarantee of shifts). Schedules may include a combination of day, evening, night, and weekend shifts. Flexibility is the key – we ask for availability of a minimum of four shifts per week. While relief roles don’t guarantee hours many staff successfully transition into regular positions.

Description:

As a Service Worker I, you will be responsible for transporting patients (clients/residents) and equipment to and from different patient care areas within a hospital site. You will distribute and replenish hospital supplies throughout the units and clean equipment and patient care areas as directed. You may also transport lab specimens, blood and blood products, and patient charts. You will report any concerns regarding supplies and safety issues to Unit Managers and perform other duties as required.

• Classification: Service Worker I
• Union: AUPE GSS
• Unit and Program: Central Portering
• Primary Location: Rockyview General Hospital
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $22.33
• Maximum Salary: $24.38
• Vehicle Requirement: Not Applicable

• Classification: Service Worker I
• Union: AUPE GSS
• Unit and Program: Central Portering
• Primary Location: Rockyview General Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $22.33
• Maximum Salary: $24.38
• Vehicle Requirement: Not Applicable

Required Qualifications:

Grade 12 or equivalent.

Additional Required Qualifications:

Must read, write, speak, and follow written and verbal instructions in English to work safely. Ability to stand and walk for extended periods of time and independently lift, push, and pull up to 40 lbs. of force and lift up to 50 lbs. (e.g., maneuvering equipment with patients weighing up to 400 lbs. or transporting heavy soiled carts) for duration of shift. Requires sufficient hand and finger strength and coordination to safely handle equipment. Duties include retrieving and transporting equipment in all weather conditions, including extreme cold; maintaining a well-organized equipment room; inspecting and reporting damaged equipment; and tracking inventory, alerting leadership when supplies fall below baseline. Must wear personal protective equipment such as masks (facial hair may interfere with achieving a proper seal), eye protection, gloves, and gowns for long periods of time. Dependable, cooperative, with a customer service attitude and able to work with minimal supervision. Basic computer and smartphone knowledge required. Internal Applicants: AHS and Department Required Learning must be up to date. All new employees will be required to attend a 6-day Central Portering Orientation.

Preferred Qualifications:

Knowledge of site, buildings, areas, departments. Previous hospital experience, portering experience an asset. Knowledge of cleaning and disinfecting equipment. Leadership experience such as working leader, shift lead, trainer or equivalent.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

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Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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