Service Technician Lead, Emerald Hills

Natural Factors; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail health and wellness destination in Canada is seeking a Service Technician Lead who is passionate about sports and active living. This role involves managing the Service Shop, ensuring customer satisfaction, and performing various bike and ski repairs. Join a collaborative team dedicated to inspiring Canadians to achieve their wellness goals.

Benefits

Training and development

Flexible work hours

Benefits

Product discounts

Qualifications

• Previous experience in a bike shop or service shop.
• Intermediate experience level.

Responsibilities

• Deliver exceptional customer experience to support performance targets.
• Assemble/disassemble bicycles and perform repairs.

Skills

Mechanically inclined

Passion for activities

Education

High school education

Job description

About Us

Sport Chek is Canada’s retail health and wellness destination for everyone who wants to look, feel, and perform well. Our role is to motivate Canadians to get moving and help them achieve their wellness goals.

Job Description

As a Service Technician Lead at Sport Chek, you have a passion for sports and live an active lifestyle. You will be responsible for all aspects of the Service Shop, including customer service, sales, loss prevention, and product servicing.

Key Responsibilities

1. Deliver exceptional customer experience to support your team in achieving performance targets.
2. Ensure all documentation is completed as per Sport Chek standards.
3. Ensure all tools are used safely and correctly cared for and maintained.
4. Assemble/disassemble different types of bicycles.
5. Perform crank arm replacement, change derailleurs, overhaul headsets, check and replace chains.
6. Mount, wax, and tune skis and snowboards.

Required Skills and Knowledge

• Mechanically inclined; enjoy fixing and repairing things.
• Previous experience working in a bike shop or service shop repairing skis and snowboards.
• Passion for activities and a drive to inspire others to be active.

Educational Level

• High school education or current enrollment in high school.

Experience Level

• Intermediate.

Compensation

We offer a competitive package that includes training and development, flexible work hours, benefits, product discounts, and more.

Additional Information

At Sport Chek, we believe sport and activity can shape your style, relationships, and mind. Join our collaborative network of individuals dedicated to serving customers across Canada. We are committed to diversity, inclusion, and belonging, fostering an environment where everyone is treated with dignity and respect. We welcome candidates from all backgrounds and encourage those requiring accommodations to inform us during the application process.