Service Technician Helper

Durabuilt Windows & Doors Inc.; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Job summary

Durabuilt Windows & Doors Inc. in Edmonton, Alberta, a leading Western Canada window and door manufacturer, seeks a Service Technician to repair exterior doors and PVC windows, glaze seal units, and ensure on-schedule service delivery.

You will load parts, review run sheets, set up scaffolding, and uphold safety standards while delivering outstanding customer service. Some overnight travel may be required.

Qualifications

• Experience in construction, repairs and installation of windows and doors.
• Experience in handling glass.
• Knowledge of windows and doors, parts and terminology.
• Experience in using hand tools.
• Valid Class 5 driver license.
• Clear written and spoken English.
• Ability to work in a fast-paced team and meet deadlines.

Responsibilities

• Load service vehicle with parts required for service calls.
• Review run sheet daily to get overview of jobs scheduled.
• Repair and adjust exterior doors and PVC window products.
• Assist in re-glazing PVC window products.
• Set up scaffolding.
• Clean up job sites during work and after completion to maintain a clean site.
• Ensure customer is satisfied with service and product.
• Provide excellent customer service and conduct yourself professionally.
• Read and be familiar with SOPs.
• Some overnight stay required for out of town jobs.
• Follow health and safety regulations by wearing required equipment and protection.

Skills

Hand tools

English communication

Team environment

Problem solving

Time management

SOP reading

Education

High school diploma

Trade school (SAIT/NAIT)

Tools

Scaffolding

Job description

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Objective of Position

Work with Service Technicians to repair exterior doors and PVC windows. Glaze seal units. You ensure service is completed as required on schedule.

Accountabilities

Service 70%

• Load service vehicle with parts required for service calls.
• Review run sheet daily to get an overview of jobs scheduled.
• Repair and make adjustments to exterior doors and PVC window products.
• Assist in re-glazing PVC window products.
• Set up scaffolding.
• Clean up job sites during work, and when work is completed to ensure job site is clean.

Customer Service & Administration 30%

• Ensure customer is satisfied with service and product,
• Provide excellent customer service and conduct yourself in a professional manner.
• Read and be familiar with SOP’s.
• Some overnight stay required for out of town jobs.
• Follow health and safety regulations by wearing required equipment and protection.

Education

• High school diploma.
• Secondary education (Trade school) focusing on the building industry education, i.e. SAIT or NAIT

Certification

• First Aid, Fall Protection and WHIMIS training an asset.

Experience / Capabilities

• 1+ years’ experience in construction, repairs and installation of windows and doors. Equivalent experience will be considered.
• Experience in handling glass.
• Knowledge of windows and doors, parts and terminology.
• Experience in using hand tools.
• Knowledge of safe work practices.
• Working knowledge of both metric and imperial measurements.
• Valid Class 5 driver license.
• Communication effectively in English both verbal and written.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Pressure to produce tangible results and complete projects within tight timelines.
• Troubleshooting abilities to analyze problem and provide solutions.
• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.

Thank you for applying!