Service Technician

Durabuilt Windows & Doors; Edmonton; On-site; CAD 28,000 - 41,000; Full time

Job summary

Durabuilt Windows & Doors in Edmonton is seeking a Service Technician to perform on-site repair and installation tasks for window and door products. You will load parts, review schedules, and document work in the app, while ensuring high-quality customer service and safe, clean job sites.

You will troubleshoot issues, perform repairs and adjustments, assist with re-glazing, and travel to residential and commercial sites.

Qualifications

• 2+ years of experience as a Service Technician or similar role in the window/door industry.
• mechanical aptitude and hands-on problem solving.
• Experience using hand tools and safe work practices.

Responsibilities

• Load service vehicle with parts for service calls.
• Review run sheet to overview jobs scheduled.
• Update app and paperwork with notes on completed work or reasons for delays.
• Repair and adjust exterior doors and PVC windows; assist re-glazing.
• Set up scaffolding; contact customers to troubleshoot issues.
• Ensure job sites are clean and safe; complete replacement/installation of hardware.

Skills

Mechanical aptitude

Hand tools

CRM experience

Outlook

MS Excel

Communication (English)

Teamwork

Attention to detail

Tools

Hand tools

Outlook

MS Office

Job description

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada's largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it's not just Durabuilt's innovative manufacturing and design that places us on the list of Canada's Best Managed Companies – it's also our people.

Key Responsibilities

Service 60%

• Load service vehicle with parts required for service calls.
• Review run sheet daily to get an overview of jobs scheduled.
• Update app and paperwork with notes indicating job has been completed, or provide:
  • A detailed explanation of why work was not completed.
  • Whathas tobe done to complete work.
  • Clearly identify parts required to complete work.
  • Provide time required to complete work
• Repair andmake adjustments toexterior doors and PVC window products.
• Assist in re-glazing PVC window products.
• Set up scaffolding.
• Make initial contact to troubleshoot repair &/or service issues.
• Clean up job sites during work, and when work is completed to ensure job site is clean.
• Replacement and installation of window and door hardware.

Customer Service & Administration

40%

• Ensure customer is satisfied with service and product,
• Provide excellent customer service and conduct yourself in a professional manner.
• Complete paperwork and reporting.
• Update app and paperwork with notes is completed daily indicating job is completed.
• Read and be familiar with SOP's.
• Follow health and safety regulations by wearing required equipment and protection.

Your experience is

• 2+ years' experiencein working as a Service Technician in the Window and Doors industry.
• Equivalent experience will be considered.
• Mechanically inclined with mechanical aptitudes and enjoy working with your hands.
• Experience in using hand tools.
• Knowledge of safe work practices.
• Working knowledge of both metric and imperial measurements.
• Ability to identify main components of a window and door.
• Have read and be familiar with SOPs.
• Intermediate proficiency in computer skills in Outlook, MS Office (Word, Excel), CRM.
• Experience working with diverse cultures and a varied workforce.

Competencies - you're good at

• Communication effectively in English both verbal and written.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Pressure to produce tangible results and complete projects within tight timelines.
• Troubleshooting abilities to analyze problem and provide solutions.
• Ability toprioritize your daily work and organize yourself to meetmultiple deadlinesand meet customer needs.
• Proactive and able to assimilate new information quickly.
• Requires a high degree of attention to detail and the ability to multi-task.

Working conditions

• Lifting and/or carrying anywhere from 0 lbs to 50 lbs.
• Primarily work in customer residence and businesses.Daily travel from office to job site.
• Comfortable towork atvarietyof heightsfrom a ladder, manlift or scaffolding.
• Use standard office equipment such as laptop computers, tablets, and smartphones.
• Standing, bending,kneeling,and reachingfor extended periods.
• Opportunity for overtime on short notice due to operational needs.
• Some overnightstayrequiredfor out-of-town jobs.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.

Thank you for applying!