Service Technician - Hamilton, ON

National Carwash Solutions; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for performing preventative maintenance, troubleshooting issues, and ensuring customer satisfaction through high-quality service. You will work on-site, engaging with customers and providing essential training on equipment use and maintenance. This position offers a dynamic work environment where your skills in mechanical and electrical systems will shine. If you are passionate about customer service and possess a strong technical background, this opportunity is perfect for you.

Qualifications

• 2+ years of experience as a Service Technician required.
• Ability to interpret maintenance manuals and instructions.
• Demonstrable interest in mechanical and electrical work.

Responsibilities

• Perform maintenance and repairs on vehicle wash equipment.
• Provide training to customers on equipment operation.
• Maintain inventory and complete work orders.

Skills

Mechanical Skills

Electrical Skills

Customer Service

Troubleshooting

Communication Skills

Time Management

Education

High School Diploma

Tools

Basic Hand Tools

Forklift

Job description

Job Summary:

As aField Service Technician , you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, Belanger and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and daily/weekly time logs
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, POST and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Manager

Qualifications:

• High school diploma or equivalent
• Minimum of 2 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 10 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and Google Suite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read installation and other engineering documentsand/or work orders and other field service documents
• Ability to work assigned hours plus overtime as needed

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Hourly Wage Range: $25-31 based on experience.

Work Shift: Monday-Friday 8am-5pm and rotating weekends

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilitiesat any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.