Service Advisor

AutoCanada; Hamilton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative automotive dealership is seeking a passionate Service Advisor to enhance the customer experience. This role involves estimating repair costs, welcoming clients, and ensuring their needs are met. Join a dynamic team that values customer relationships and fosters a supportive environment. With a focus on professional development and a competitive benefits package, this is an exciting opportunity to grow your career in the automotive industry. If you thrive in fast-paced settings and are dedicated to exceptional service, this position is for you!

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide Appreciation Events

Professional Development Opportunities

Qualifications

• Minimum of 2 years experience as a Service Advisor in a dealership.
• Proven ability to provide exceptional customer experience.

Responsibilities

• Estimate costs and time for repairs.
• Welcome customers and discuss their needs.
• Prepare repair orders detailing vehicle problems.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Organization Skills

CDK Experience

Goal Setting

Ability to Thrive in Fast-Paced Environment

Job description

Position : Service Advisor
Dealership: Kia of Hamilton
Location: Hamilton, ON
Classification: Full-Time, Immediate Hire

Kia of Hamilton is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart ofour success, building long-lasting, trust-based relationships with customersacross Canada. Our national network provides opportunities and support to buildthe career that’s right for you. Working here is fast-paced, non-stop, and alittle unpredictable—and we love it.

Your area of focus.

We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What arethe must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks.

• Experience and desire to work with technology
• Competitive Compensation and Benefits Package
• EmployeeVehicle Purchase & Service Plans
• Employeeand Family Assistance Programs
• Company-wideappreciation events and contests throughout the calendar year
• Professionaldevelopment and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we activelysupport everyone in expressing themselves and reaching their fullpotential.

Can you picture yourself here already?

We hope so. It’s equally as important that youchoose us as we choose you. Take a sneak peek at what we think makes this oneof the best workplaces around.

If you think you’re a good fit to come along onour ride, apply now through our website at www.autocan.ca/careers. We thank allapplicants for their interest; however, only those selected for an interviewwill be contacted.

Our commitment extends to reaching out to individuals fromvarious backgrounds and identities. We do not discriminate based on genderidentity, race, national origin, ethnicity, religion, age, sexual orientation,marital or family status, or mental/physical disabilities. AutoCanada iscommitted to collaborating with and providing reasonable accommodations toindividuals with disabilities. If you need accommodation during the recruitmentprocess, please inform your recruiter.

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