Service Technician - Field

Brandt; Castlegar; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Learning opportunities

Advancement opportunities

Benefits coverage

Retirement programs

Job summary

Brandt is seeking a Field Service Technician at our Castlegar location to repair and maintain heavy equipment used in construction and forestry. This role involves diagnosing, assembling/disassembling, ordering parts, and performing timely repairs while ensuring safety and high service standards.

The successful candidate will have mechanical experience in heavy equipment, ideally a Certified Journeyperson in the Heavy Duty Equipment trade, and strong customer service skills to work with clients

Qualifications

• Heavy equipment experience preferred.
• Journeyperson Heavy Duty Equipment trade preferred.
• Customer service and service excellence focus.
• Ability to communicate with customers and team.
• Ability to lift up to 50 pounds.

Responsibilities

• Evaluate condition of heavy equipment and diagnose issues.
• Assemble/disassemble, order parts, and repair equipment.
• Use tools, instruments, and computer systems safely.
• Document machine information and actions on work orders.
• Conduct safe service tasks per standards.
• Use John Deere Service Advisor to document maintenance and diagnosis.
• Locate and order parts from parts personnel.
• Road test equipment and check attachment operation.

Skills

Mechanical experience

Customer service

Communication

Safety awareness

Education

Journeyperson Heavy Duty Tech (preferred)

Tools

John Deere Service Advisor

Job description

Brandt is currently seeking a Field Service Technician for ourCastlegar location. This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Efficiently and effectively evaluate the working condition of, diagnose, assemble/disassemble, order parts for, and repair heavy duty equipment
• Use secondary materials and equipment safely and efficiently
• Use related instruments, hand and power tools, secondary equipment, and computer systems
• Accurately and completely document on work orders all machine information, actions taken, and time taken
• Continually assess service task hazards and ensure work is performed safely, and to accepted standards
• Use computer applications and information systems (i.e. John Deere Service Advisor) to document maintenance, inspection, and diagnosis
• Use parts catalogues to locate parts, and order parts from parts personnel
• Road test equipment and check attachment operation as required

What We Look For

• Previous mechanical experience in a heavy equipment environment is preferred
• Certified Journeyperson in the Heavy Duty Equipment technician trade or equivalent designated trade preferred
• Must be committed to customer service and service excellence
• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel
• Must be able to meet physical demands (climbing, overhead lifting/postures, prolonged standing, sensory processing, fine motor control)
• Must be able to lift up to 50 pounds

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.