Service Technician - Dartmouth, NS

Eastlink; Dartmouth; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

In-house technical and safety training

Career development opportunities

Job summary

Eastlink is looking for a Service Technician based in Dartmouth, Nova Scotia. This role involves on-field work, focusing on providing excellent customer service by troubleshooting and resolving service issues in the outside plant network.

The ideal candidate will hold a qualification from a recognized Electronics program and possess strong problem-solving skills. Candidates should be able to work in various weather conditions and are required to handle physical tasks up to 90 lbs.

Qualifications

• Must be a graduate of a recognized Electronics program.
• Strong problem-solving skills and technical aptitude are required.
• NCTI or SCTE training is an asset.

Responsibilities

• Provide superior customer service by identifying, troubleshooting and correcting service problems.
• Manage faults from the mainline to the customer’s premises.
• Maintain the outside plant network efficiently.

Skills

Problem-solving skills

Technical aptitude

Customer service skills

Education

Graduate of a recognized Electronics program

Job description

Position requires on‑field work based in Dartmouth, NS. The successful candidate must reside in or be willing to relocate to this management area.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self‑identify during the application process.

Responsibilities

As a member of an experienced in‑field technical team, the Service Technician will provide superior customer service by identifying, troubleshooting and correcting service problems in the outside plant for both forward and return path. Responsibilities include managing faults from the mainline to the customer’s premises and maintaining the outside plant network in a timely and effective manner.

Qualifications

• A graduate of a recognized Electronics program.
• Strong problem‑solving skills, technical aptitude and ability to work in a fast‑paced, customer‑facing environment.
• NCTI or SCTE training is an asset.
• Valid driver’s license with a satisfactory driving record and ability to travel throughout the region.
• Commitment to occupational health & safety work‑safe practices.

Physical requirements:

• Manually lift, push and pull up to 90 lbs.
• Work in inclement weather conditions (including snow, rain & cold).
• Kneel, crouch and work above shoulders on occasion.
• Work safely aloft from a ladder, pole gaffs or bucket truck near energized equipment and/or power lines.

Eastlink provides in‑house technical and safety training as well as training on specific services and duties that will increase with experience.