Service Technician

Eastlink; Meaghers Grant; On-site; CAD 42,000 - 62,000; Full time

Job summary

Eastlink is seeking a Service Technician to join our Milford, NS team. The role is field-based and requires residence in or relocation to Milford area to service customers and maintain the outside plant network.

You will identify, troubleshoot and correct service problems from mainline to the customer premises, deliver superior customer service, and participate in in-house technical and safety training to advance your skills and career.

Qualifications

• Graduate of a recognized Electronics program.
• Relevant industry repair and maintenance experience is an asset.
• Valid driver’s license with a satisfactory driving record; background check required.

Responsibilities

• Identify, troubleshoot and correct service problems in the outside plant from mainline to the customer premises.
• Maintain the outside plant network in a timely and effective way to provide superior service.
• Deliver superior customer service in a fast-paced field environment.
• Travel throughout the region as required and participate in in-house safety training.

Skills

Electronics

Customer service

Problem solving

Field work

Education

Electronics program

Job description

Eastlink

Designated Office

2108 Highway 2, Milford, NS B0N 1Y0

This position requires working in the field based out of Milford, NS.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Service Technician

Eastlink is currently seeking a Service Technician to join our team in Milford, NS. The successful candidate is required to reside in or be willing to re‑locate to this management area.

Responsibilities

As a member of an experienced in‑field technical team, the Service Technician will be responsible for providing superior customer service to our customers through the identification, troubleshooting and correction of service problems in the outside plant for both forward and return path. This will include any faults found from the mainline through to the customer’s premises, which would impair the operation of Eastlink’s services. Committed to maintaining our outside plant network in a timely and effective way, you will work towards the ultimate goal of providing the superior services that Eastlink is known for.

Eastlink provides in‑house technical and safety training as well as training on specific services and duties that will increase with experience to ensure you have the skills to succeed.

Qualifications

As the ideal candidate, you are a professional, customer‑orientated individual who has strong problem‑solving skills, technical aptitude and enjoys working in a fast‑paced customer facing work environment. You are a graduate of a recognized Electronics program. Relevant industry repair and maintenance experience is considered an asset. NCTI or SCTE training is considered an asset. Committed to fostering a safe work environment, you proactively demonstrate Occupational Health & Safety work‑safe practices. Able to travel throughout the region, you require a valid driver’s license coupled with a satisfactory driving record. As part of the recruitment process a driver’s abstract, and criminal background check will be requested.

You Also Have The Ability To Do The Following

• Manually lift, push and pull up to 90 lbs.
• Work in inclement weather conditions (including snow, rain & cold)
• Kneel, crouch and work above shoulders on occasion.
• Work safely aloft from a ladder, pole gaffs, or bucket truck near energized equipment and/or power lines.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!