Service Technician

ASSA ABLOY Global Solutions; Quebec; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Truck provided

Cell phone

Uniforms

Job summary

ASSA ABLOY Global Solutions in Canada is seeking a field Service Technician to maintain, diagnose, and repair automatic, manual and revolver doors in compliance with standards. You will perform preventative maintenance, engage customers professionally and contribute to revenue opportunities through service contracts and parts sales.

The role emphasizes safety, customer satisfaction, and teamwork, with on-site duties across district service activities and inventory management; a strong track

Qualifications

• Strong technical knowledge to maintain, troubleshoot and perform preventive maintenance on automatic, manual, and revolver doors.
• Must be people-centered, enthusiastic, professional, respectful and responsible.
• Excellent written, verbal and follow-up communications.

Responsibilities

• Provide polite, professional and responsive service to customers.
• Perform emergency service, diagnosis and repair, preventive/scheduled maintenance, and upgrades on doors.
• Maintain inventory and ensure First Time Fix KPIs.
• Interface with customers, end-users and contractors courteously at all times.
• Wear PPE and work safely to prevent accidents.
• Carry out administrative responsibilities efficiently (time recording, service reports, client files, checklists, etc.).

Skills

Technical knowledge

Customer service

English communication

Job description

Select how often (in days) to receive an alert: Create Alert

Description of required skills:

Strongtechnicalproductknowledgetomaintain,troubleshootandperformpreventivemaintenanceofallautomatic,manualandrevolverdoors.Toperformtheserviceinaccordancewithnationalstandards(diagnosisandrepair).Mustbepeople-centeredandreflectenthusiastic,professional,highlyrespectableandresponsiblebehavior.Excellentwritten,verbalandfollow-upcommunicationsarerequired.

Descriptionofprofessionalqualities:

Mustbeclient-orientedandentrepreneurialinnature.He/shemustapproachthepositionasafullserviceprovider,whoseobjectiveistoensurethehighestdegreeofcustomersatisfaction.Theindividualmustpossessabroadscopeoftheroleheorsheplaysinensuringthecontinuedsuccessofthebusiness,teamandaccountsunderhisorherdirectinfluence,andbewillingtoconductserviceactivitiesinaprofessionalmannerthatreflectstheinvestmentteammember,commitment,responsibilityandownershipofthecustomerandthecompanyitself.

DescriptionofDutyTechnicianTasks:

Demonstratesthecompany'svaluesandbehaviorsforthefollowingelements;engagementandcommunication,open-mindednessandcourage,professionalandrespectfulandstrengtheningteamspiritwithallteammembersandcolleagues.

Providepolite,professionalandresponsiveservicetocustomers.

Continuouslyresearchandidentifyrevenueopportunitiesrelatedtocomplementaryservicestodevelopandexpanddistrictserviceactivities,suchas;upgrades,modifications,servicecontracts,salesofpartsandnewequipment.

Ensurethatgoodqualityworkisdoneonservicerepairs,upgradesandpreventivemaintenance.

Processes,proceduresandserviceprotocolsaredetailed,completeandcompliant

Consideredtherolefromabroadperspective,ensuringthatday-to-dayoperationscontinuouslycontributetooverallperformance,customerexperience,andcompany/serviceinitiativesandgoals

Performemergencyservice,diagnosisandrepair,preventive/scheduledmaintenance,operating/maintenanceinstructionsandupgradesonautomatic,manualandrevolverdoors,bothoncompanyandcompetitorproducts.

Activelyengagedinrecommendingimprovements(upgradesandchanges)tocustomerstocorrectand/orimproveproductperformance,functionalityandsafety.Providequotesonthereplacementofportablepartsandfailuresofsecuritycheckswhenperformingscheduledmaintenance.

MaintainanappropriateinventoryandtruckinventorytosupporttheterritoryandFirstTimeFixKPIs.

Maintainthecompanyvehiclebothinappearance[insideandoutside]andrespectingthevehiclemaintenanceschedule.

Maintainacleanandneatpersonalappearanceinaccordancewiththecompany'sappearancepolicyandrepresentourbrandinaprofessionalmanner.

Labelcompletedequipmentanddoorassignmentswithapproveddecalsofthecompanylogo.

Maintainanaccurate,detailedandresponsiveresponsetoalladministrativeresponsibilities,suchas;timerecording,expensereports,servicereports,clientfileupdates,checklistcompletion,IVRrecordinganddeparture,etc.

Interfacewiththecustomer,enduserandgeneralcontractorinacourteousandprofessionalmanneratalltimes.

ParticipateinthetrainingprogramsofferedandremainAAADMcertified.

Carryoutallworkinasafemannerforthepreventionofaccidentsforthemselves,theircolleaguesandtheenduseronthesiteandthegeneralpublicandpropertyofallconcerned.

Wearandmaintainallorpartofpersonalprotectiveequipmentifnecessary.

Assistwithall/allinventoriesasindicated.

Maintainsvehicleinventoryforinstallationtoolsandsupplies.

Keepsvehiclescleanandorganizedatalltimes.

Communicateeffectivelywithcustomersregardingarrivalatthesite,check-in,serviceupdate,returntorestoreequipmentanddeparture.ThisincludesIVR,paperworkandspecialcustomerrequest.

Ensuresthatthecustomerrelationshipisconsideredapriorityandthatallquestionsandconcernsofcustomersareansweredtotheirsatisfaction. Maintain, repair, overhaul, troubleshoot, modify, build and test various types of electrical, electronic and/or

Description of required skills:

Strongtechnicalproductknowledgetomaintain,troubleshootandperformpreventivemaintenanceofallautomatic,manualandrevolverdoors.Toperformtheserviceinaccordancewithnationalstandards(diagnosisandrepair).Mustbepeople-centeredandreflectenthusiastic,professional,highlyrespectableandresponsiblebehavior.Excellentwritten,verbalandfollow-upcommunicationsarerequired.

Descriptionofprofessionalqualities:

Mustbeclient-orientedandentrepreneurialinnature.He/shemustapproachthepositionasafullserviceprovider,whoseobjectiveistoensurethehighestdegreeofcustomersatisfaction.Theindividualmustpossessabroadscopeoftheroleheorsheplaysinensuringthecontinuedsuccessofthebusiness,teamandaccountsunderhisorherdirectinfluence,andbewillingtoconductserviceactivitiesinaprofessionalmannerthatreflectstheinvestmentteammember,commitment,responsibilityandownershipofthecustomerandthecompanyitself.

DescriptionofDutyTechnicianTasks:

Demonstratesthecompany'svaluesandbehaviorsforthefollowingelements;engagementandcommunication,open-mindednessandcourage,professionalandrespectfulandstrengtheningteamspiritwithallteammembersandcolleagues.

Providepolite,professionalandresponsiveservicetocustomers.

Continuouslyresearchandidentifyrevenueopportunitiesrelatedtocomplementaryservicestodevelopandexpanddistrictserviceactivities,suchas;upgrades,modifications,servicecontracts,salesofpartsandnewequipment.

Ensurethatgoodqualityworkisdoneonservicerepairs,upgradesandpreventivemaintenance.

Processes,proceduresandserviceprotocolsaredetailed,completeandcompliant

Consideredtherolefromabroadperspective,ensuringthatday-to-dayoperationscontinuouslycontributetooverallperformance,customerexperience,andcompany/serviceinitiativesandgoals

Performemergencyservice,diagnosisandrepair,preventive/scheduledmaintenance,operating/maintenanceinstructionsandupgradesonautomatic,manualandrevolverdoors,bothoncompanyandcompetitorproducts.

Activelyengagedinrecommendingimprovements(upgradesandchanges)tocustomerstocorrectand/orimproveproductperformance,functionalityandsafety.Providequotesonthereplacementofportablepartsandfailuresofsecuritycheckswhenperformingscheduledmaintenance.

MaintainanappropriateinventoryandtruckinventorytosupporttheterritoryandFirstTimeFixKPIs.

Maintainthecompanyvehiclebothinappearance[insideandoutside]andrespectingthevehiclemaintenanceschedule.

Maintainacleanandneatpersonalappearanceinaccordancewiththecompany'sappearancepolicyandrepresentourbrandinaprofessionalmanner.

Labelcompletedequipmentanddoorassignmentswithapproveddecalsofthecompanylogo.

Maintainanaccurate,detailedandresponsiveresponsetoalladministrativeresponsibilities,suchas;timerecording,expensereports,servicereports,clientfileupdates,checklistcompletion,IVRrecordinganddeparture,etc.

Interfacewiththecustomer,enduserandgeneralcontractorinacourteousandprofessionalmanneratalltimes.

ParticipateinthetrainingprogramsofferedandremainAAADMcertified.

Carryoutallworkinasafemannerforthepreventionofaccidentsforthemselves,theircolleaguesandtheenduseronthesiteandthegeneralpublicandpropertyofallconcerned.

Wearandmaintainallorpartofpersonalprotectiveequipmentifnecessary.

Assistwithall/allinventoriesasindicated.

Maintainsvehicleinventoryforinstallationtoolsandsupplies.

Keepsvehiclescleanandorganizedatalltimes.

Communicateeffectivelywithcustomersregardingarrivalatthesite,check-in,serviceupdate,returntorestoreequipmentanddeparture.ThisincludesIVR,paperworkandspecialcustomerrequest.

Ensuresthatthecustomerrelationshipisconsideredapriorityandthatallquestionsandconcernsofcustomersareansweredtotheirsatisfaction. Maintain, repair, overhaul, troubleshoot, modify, build and test various types of electrical, electronic and/or

Description of knowledge, skills and abilities:

Strongelectromechanicalability. CCQ310GlazedMechanicBoard Haveavalidcard, Ifnot,onewillbeprovidedifyoumeetthecriteriaofCCQ310 PreferredAAADMcertification. AbilitytoworkcooperativelyandcommunicatebothinwritingandorallyinEnglish. Abilitytoliftupto100pounds. Physicalabilitytoliftandleancontinuously,climbladders,workonyourkneesforlongperiodsoftimeandbeproficientinusingpowertools. Understandandworkwithbasicelectricalcircuitsandrelaylogic. Responsible,adaptable,timelyandreliable. Abletoworkeffectivelyandefficientlywithlittleornosupervision. Respectalllocaltrafficlawsandmaintainagooddrivingrecord.

SalaryandbenefitsaccordingtoCCQ310

• Wesupply,Truck,Cell,Uniformsandmore

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.