Service Technician

Stanley Black & Decker, Inc.; Ottawa; On-site; CAD 32,000 - 36,000; Full time

Job summary

Stanley Black & Decker, Inc. in Ottawa, Ontario is seeking a Service Technician to join a dedicated team.

The role reports to the Branch Manager and involves repairs, order processing, and customer support for Black & Decker, DEWALT, Stanley and Bostitch tools. You will handle warranty verification, parts identification, SAP/MGV data entry, inventory control, and coordination with distributors and end users.

Qualifications

• Experience in a service environment, preferably with power tool repair.
• Graduate of a community college or trade school preferred.
• Effective communication and sales skills with the public.

Responsibilities

• Estimate and complete repairs with proper SKU and parts.
• Process service work orders, logging and tracking.
• Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.
• Provide technical assistance to distributors, end users, staff.
• Process customer requirements, parts, accessories via POS and SAP/MGV.
• Verify warranty on products using date codes and parts condition.
• Inventory control to maintain service levels at established inventory turns.
• Ensure courteous, knowledgeable, and efficient service to maximize 100% customer satisfaction.
• Coordinate and follow up with customer parts and tool orders.
• Make day-by-day operational decisions, and coordinate cash controls; returns; warranty; paper routines.
• General service branch opening and closing responsibilities including cash registers and computers.
• Assist with shipping and receiving within the Branch and other duties.

Skills

Power tool repair

Customer service

Sales skills

Communication

Microsoft Office

SAP

Education

Community college diploma or trade school certificate

Tools

SAP

Job description

Make A Difference For Those Who Make The World™ The What As a Service Technician, you will be part of a dedicated team based in Ottawa, Ontario and reporting to the Branch Manager. The Why It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

What You Will Get To Do

• Estimation and completion of repairs, including proper identification of SKU’s and parts needed
• Processing of service work orders, logging, tracking, follow-up.
• Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.
• Provide technical assistance to distributors/end users/staff
• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
• Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
• Verify and administer warranty on products through date codes, parts condition identification
• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
• Coordinate and follow up with customer parts and tool orders
• Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
• General service branch opening and closing responsibilities including cash registers and computers
• Assist with shipping and receiving within the Branch and other duties

Who You Are

• Graduate of a community college or trade school preferred.
• Compressor repair experience on equipment an asset.
• Experience in a service environment a must, preferably with power tool repair experience.
• Effective communication and sales skills, and experience in working directly with the public.
• Strong organizational skills, and ability to complete tasks in tight time frames.
• Knowledge of cash registers and computers, especially Microsoft Office, an asset

What You Get

Anticipated compensation for this role is $23.00-$26.00/hour. Pay is based on market location, and may vary depending on job-related knowledge, skills, and experience. We care about the safety and the well-being of our employees. A supportive work environment where you can be your best every day. Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company. We offer different ways for you to give back to communities where we operate. Competitive compensation & benefits package. Company Perks including Goodlife Fitness discounts, employee product purchase, and many more! What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! This job posting is for an existing vacancy within our organization.

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity.

If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state‑of‑the‑art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state‑of‑the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.